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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400444
Report Date: 09/28/2021
Date Signed: 09/28/2021 04:29:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2021 and conducted by Evaluator Warren Birks
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20210916093355
FACILITY NAME:CASTRO & EYMAN FAMILY CHILD CARE HOMEFACILITY NUMBER:
198400444
ADMINISTRATOR:KELSIE CASTRO,ERIC EYMANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 232-3491
CITY:LAKEWOODSTATE: CAZIP CODE:
90712
CAPACITY:14CENSUS: 9DATE:
09/28/2021
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Kelsie CastroTIME COMPLETED:
04:35 PM
ALLEGATION(S):
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Licensee is not properly supervising children in care
Licensee engaged in a verbal altercation in the presence of children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Warren Birks conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Licensee Kelsie Castro and Eric Eyman who assisted LPA with the inspection.

LPA conducted interviews with children and staff. LPA received no disclosures that corroborate the allegations. Licensee Castro indicated the complaint may stem from complaints of parking concerns and noise level in the neighborhood. Although not required (for Title 22 regulations); Licensee Castro and Licensee Eyman submitted memos to parents regarding street parking and changed the outdoor play schedule.

There is no other information that would substantiate the allegations or make the allegations unfounded. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore at this time the above allegations are Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Warren Birks
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20210916093355
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CASTRO & EYMAN FAMILY CHILD CARE HOME
FACILITY NUMBER: 198400444
VISIT DATE: 09/28/2021
NARRATIVE
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The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Appeal rights explained and given to Licensee Eyman during exit interview.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Warren Birks
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2