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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400444
Report Date: 03/28/2023
Date Signed: 03/28/2023 02:59:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2022 and conducted by Evaluator Monique Ayala
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20221208150703
FACILITY NAME:CASTRO & EYMAN FAMILY CHILD CARE HOMEFACILITY NUMBER:
198400444
ADMINISTRATOR:KELSIE CASTRO,ERIC EYMANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 232-3491
CITY:LAKEWOODSTATE: CAZIP CODE:
90712
CAPACITY:14CENSUS: 10DATE:
03/28/2023
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Licensee, Kelsie CastroTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff did not prevent inappropriate behavior between children.
INVESTIGATION FINDINGS:
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On March 28, 2023 at 2:40 pm, Licensing Program Analyst (LPA) Monique Ayala conducted an unannounced inspection at the facility noted above and met with Licensee, Kelsie Castro. The purpose of the inspection was to deliver the complaint investigation findings for the allegation noted above. At the time of the inspection, 10 children were present with both Licensees and one assistant.

During the course of investigating the allegation, LPA conducted confidential interviews with licensees, staff, children, and parents/guardians. LPA attempted to contact the complainant. LPA also attempted to conduct in-person interviews with two children and telephone interviews with three parents/guardians.

On December 12, 2022, LPA interviewed Licensee, Kelsie Castro, two personnel (S1 and S2), and three children (C2, C3, and C4). On March 23, 2023, LPA conducted telephone interviews with nine parents/guardians. On March 28, 2023, LPA conducted a telephone interview with Licensee, Eric Eyman.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20221208150703
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CASTRO & EYMAN FAMILY CHILD CARE HOME
FACILITY NUMBER: 198400444
VISIT DATE: 03/28/2023
NARRATIVE
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Based on the information obtained from the confidential interviews, the licensees and personnel at the facility stated that when a child uses inappropriate behavior or language while in care, the child is redirected and instructed on appropriate behaviors. The licensees and personnel all denied concerns of the care and supervision provided to the children.

Parents disclosed not having concerns related to the complaint allegation and had mainly positive feedback to provide regarding the teachers and child care program. The children that were interviewed did not express any concerns, and all confirmed feeling safe at the day care. There were no disclosures from staff, parents, or children that staff did not prevent any inappropriate behavior.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the facility failed to provide adequate care and supervision; therefore, the complaint allegation is unsubstantiated.

Appeal rights were provided and discussed with the facility representative. No deficiencies were cited. A Notice of Site Visit (LIC 9213) was given and must remain posted for 30 days.

An exit interview was conducted and a copy of the report was provided to Licensee, Kelsie Castro.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2