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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400497
Report Date: 07/24/2025
Date Signed: 10/29/2025 09:39:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2025 and conducted by Evaluator Keneisha Dunlap
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250616093840
FACILITY NAME:BEGINNING ZONE, THEFACILITY NUMBER:
198400497
ADMINISTRATOR:REYNOLDS, ELMAFACILITY TYPE:
830
ADDRESS:5600 N. PARAMOUNT BLVD.TELEPHONE:
(310) 347-1318
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:8CENSUS: 7DATE:
07/24/2025
UNANNOUNCEDTIME BEGAN:
12:34 PM
MET WITH:Facility Representative- Shirley JonesTIME COMPLETED:
02:59 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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Amended as of 10/24/25- Pg 2 Lines 24-32, Pg 3 Lines 1-6 On July 24, 2025, Licensing Program Analyst (LPA) Keneisha Dunlap conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced the purpose of the visit and was allowed entry into the facility by Facility Representative- Shirley Jones.

During the course of this investigation conducted by LPA Dunlap, interviews were conducted with Reporting Party (RP), facility staff, and interviews with parents. The BrightWheel communication log was reviewed, log board, and facility handbooks were reviewed. Additionally, medical documentation was reviewed.

The Reporting Party stated that staff are not meeting day care child's diapering needs. LPA Dunlap's interview with the Reporting Party confirmed this account.

The Reporting Party (RP) voiced serious concerns about the facility's diapering practices for C1, stating C1
Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 54-CC-20250616093840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BEGINNING ZONE, THE
FACILITY NUMBER: 198400497
VISIT DATE: 07/24/2025
NARRATIVE
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developed a fungal infection around June 7th and believed C1 was being left in soiled diapers for two hours. A conclusion drawn from BrightWheel app logs. C1 had experienced this rash three times prior. The RP provided a doctor's note on June 10th requesting diaper changes every 30 minutes to an hour. LPA Dunlap also reviewed a medically excused absence letter for C1 dated June 4, 2025, which stated C1 may return to school with restrictions, including checking and changing frequently as needed, and applying topical ointment with each diaper change/check.

Interviews with Parents 2-5 corroborated concerns regarding diapering practices, specifically noting instances of wet diapers and rashes when a particular teacher was present and highlighting a need for review of the diaper-changing policy.

Interviews with Staff 1-6 revealed varying stated policies: Staff 1 and 3 mentioned a two-hour policy, while Staff 2 claimed every hour. All staff confirmed app/log sheet documentation, but Staff 1, 2, and 3 admitted to instances where app documentation was sometimes missed due to busyness. Staff confirmed they check for and notify parents about rashes. While Staff 1 initially was unaware of a doctor's note for more frequent changes, in a follow up interview they later had a recall of the note. Staff 3 recalled Staff 1 providing a form for applying cream, and Staff 2 acknowledged a form exists for such requests.

LPA Dunlap's review of C1's Brightwheel Daily Reports for June 2025 (June 2-13) showed varied timing's for diaper changes that did not consistently occur every two hours. LPA Dunlap also noted a blank dry erase board above the changing station and reviewed a Safe and Healthy Diapering document posted in the classroom. The staff training agenda from April 26, 2024, detailed a diaper changing procedure but did not include a policy for checking or changing diapers every two hours. The parent handbook similarly lacked a policy for the frequency of diaper changes or checks.

Based on interviews and record review there is not sufficient evidence to support the allegation that staff are not consistently meeting day care children's diapering needs. Therefore, there is not a preponderance of evidence to support that staff are not consistently meeting day care children's diapering needs. Therefore, this allegation is UNSUBSTANTIATED.

Page 2 of 3

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 54-CC-20250616093840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BEGINNING ZONE, THE
FACILITY NUMBER: 198400497
VISIT DATE: 07/24/2025
NARRATIVE
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No deficiency will be cited today.

A notice of site visit was given and must remain posted for 30 days.

Appeal Right explained and given to Facility Representative- Shirley Jones.

Exit interview was conducted with Facility Representative- Shirley Jones.

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SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 54-CC-20250616093840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BEGINNING ZONE, THE
FACILITY NUMBER: 198400497
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
09/02/2025
Section Cited
CCR
101428(b)
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The infant shall be kept clean and dry at all times.
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The facility will revise the parent and employee handbook to update about diaper changing policy.
The facility will retrain staff on the new policy and procedures for diaper changing.
The facility will have a new handbook
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for review by POC.
The facility will provide an agenda, handouts, and sign in hsset from training on or before the POC date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2025 and conducted by Evaluator Keneisha Dunlap
COMPLAINT CONTROL NUMBER: 54-CC-20250616093840

FACILITY NAME:BEGINNING ZONE, THEFACILITY NUMBER:
198400497
ADMINISTRATOR:REYNOLDS, ELMAFACILITY TYPE:
830
ADDRESS:5600 N. PARAMOUNT BLVD.TELEPHONE:
(310) 347-1318
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:8CENSUS: 7DATE:
07/24/2025
UNANNOUNCEDTIME BEGAN:
12:34 PM
MET WITH:Facility Representative- Shirley JonesTIME COMPLETED:
02:59 PM
ALLEGATION(S):
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2
3
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Reporting Requirements
INVESTIGATION FINDINGS:
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Amended on 10/24/25- Pg 2, Lines 24-32, Pg 3- Lines 3-11. On July 24, 2025, Licensing Program Analyst (LPA) Keneisha Dunlap conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced the purpose of the visit and was allowed entry into the facility by Facility Representative- Shirley Jones.

During the course of this investigation conducted by LPA Dunlap, interviews were conducted with Reporting Party (RP), facility staff, and interviews with parents. The BrightWheel communication log was reviewed, and facility handbooks were reviewed. Additionally, video evidence (of cleaning services) and medical documentation were reviewed.

The Reporting Party stated that the facility did not prevent the spread of communicable disease. LPA Dunlap's interview with the Reporting Party confirmed this account.
Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 54-CC-20250616093840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BEGINNING ZONE, THE
FACILITY NUMBER: 198400497
VISIT DATE: 07/24/2025
NARRATIVE
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The Reporting Party (RP) stated that C1, contracted Hand, Foot, and Mouth Disease (HFMD), with symptoms appearing on a Saturday and a diagnosis confirmed the following Sunday. The RP learned of another child, C2, also having HFMD the week of June 2nd, and indicated that the facility did not inform parents of the outbreak until after the RP reported them.

The RP expressed significant concerns about the center's hygiene and cleanliness, suggesting it could use a lot of work and noting that many children are frequently sick.

Interviews with Parents 2-5 revealed some validation of the HFMD outbreak and concerns from some parents about delayed communication regarding outbreaks and the need for more thorough cleaning protocols, though some parents also expressed satisfaction with the center.

Interviews with Staff 1-6 generally confirmed awareness of a Hand, Foot, and Mouth Disease (HFMD) outbreak. Most staff stated that parents were notified via the BrightWheel app and posted letters, typically immediately after becoming aware of multiple cases. However, Staff 1 acknowledged an initial delay in broad parent notification when only one child was diagnosed. Staff consistently reported increased sanitization efforts, including daily cleaning and a professional deep clean by 4M Sanitizing Service on June 16, 2025.

LPA Dunlap's review of records included an invoice and video footage confirming 4M Sanitizing Service cleaned the facility on June 16, 2025. A parent letter about Hand, Foot, and Mouth Disease, dated June 16, 2025, was confirmed to have been sent to parents via the BrightWheel app on the same date at 1:13 PM, stating at least two students had contracted the illness. The facility handbook was reviewed and notably did not contain a specific policy for Hand, Foot, and Mouth Disease, though it outlined general sick child policies.

Based on interviews and documents reviewed. There is not sufficient evidence to support the allegation that the facility did not consistently take all reasonable precautions to prevent the spread of a communicable disease. The facility followed the necessary physical protocols. Therefore, there is not a preponderance of evidence to substantiate the allegation. Therefore, this allegation is UNSUBSTANTIATED.

Page 2 of 3

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 8
Control Number 54-CC-20250616093840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BEGINNING ZONE, THE
FACILITY NUMBER: 198400497
VISIT DATE: 07/24/2025
NARRATIVE
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No deficiency will be cited today.

A notice of site visit was given and must remain posted for 30 days.

Appeal Rights given and explained to Facility Representative- Shirley Jones.

Exit interview was conducted with Facility Representative- Shirley Jones.

Page 3 of 3

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 8
Control Number 54-CC-20250616093840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BEGINNING ZONE, THE
FACILITY NUMBER: 198400497
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
09/02/2025
Section Cited
CCR
101212(f)
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The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.
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The facility will have authorized representative attend online training for reprting requirements via www.childcarevideos.org. The facility will provide proof of training to LPA by POC date. The facility will revise parent handbook and
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 staff handbook regarding communicable disease policy. In addition, the facility will provide staff training regarding updated policy. Agenda, handouts, and sign sheets must be provided on on or before POC date.
Facility requested TSP referral.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 8 of 8