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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400497
Report Date: 03/18/2026
Date Signed: 03/18/2026 03:05:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2025 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20251226171845
FACILITY NAME:BEGINNING ZONE, THEFACILITY NUMBER:
198400497
ADMINISTRATOR:REYNOLDS, ELMAFACILITY TYPE:
830
ADDRESS:5600 N. PARAMOUNT BLVD.TELEPHONE:
(310) 347-1318
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:8CENSUS: 5DATE:
03/18/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Director - Shirley JonesTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff leave infants unattended.
Staff are not meeting infants' diapering needs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) R. Derraco conducted an unannounced complaint inspection to the above mentioned facility on 03/18/26 at 1:00 PM. LPA was met by director, Shirley Jones, who guided analyst on a tour of the facility. LPA observed 5 infants and 2 staff members caring for the infants. The facility was observed to be clean and free of defects.

The purpose of this visit is to deliver findings to the above mentioned allegations. During the course of the investigation, LPA conducted interviews, reviewed records and made observations. LPA observed the facility to be operating within the capacity limits stated on the license. Diapering is handled by a qualified infant teacher or assistant. A dry erase board is used in the infant center to individually log times of each diaper change and the name of the infant. The information is later entered onto the Brightwheel application for authorized representaives and staff members. Indiviudal sleep logs were also observed to be updated with current dates, times, and initials of individual performing the observation. During previous visits, LPA observed a qualified staff member in the infant center caring for infants. Additional information was
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20251226171845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BEGINNING ZONE, THE
FACILITY NUMBER: 198400497
VISIT DATE: 03/18/2026
NARRATIVE
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provided by the reporting party via email, however clarification on what was written was unavailable. Individuals interviewed were unable to corroborate that staff leave infants unattended and staff are not meeting infants' diapering needs. Individuals interviewed state that had no concerns with how infants are treated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Shirley Jones.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2