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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400528
Report Date: 07/31/2025
Date Signed: 08/19/2025 10:33:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2025 and conducted by Evaluator Andrea Carter
COMPLAINT CONTROL NUMBER: 54-CC-20250509092553
FACILITY NAME:GARCIA FAMILY CHILD CAREFACILITY NUMBER:
198400528
ADMINISTRATOR:CONNIE GARCIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 453-7313
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:14CENSUS: 12DATE:
07/31/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Connie GarciaTIME COMPLETED:
01:25 PM
ALLEGATION(S):
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Day-care child sustained an unexplained injury while in care.
INVESTIGATION FINDINGS:
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 ***AMENDED REPORT TO CHANGE LANGUAGE***
On 07/31/25 at 12:45 PM Licensing Program Analyst (LPA) A. Carter conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegation. LPA announced purpose of inspection and was allowed entry to facility by licensee Connie Garcia. LPA observed 12 children during outdoor play with 2 assistants supervising.

During the investigation LPA made observations, conducted interviews, and obtained records. Information gathered through interviews with the reporting party (RP), staff, and witnesses confirmed the child was in a separate baby area with staff (S2) in the room. The incident occurred while S2 was sweeping with their back turned. Though no one directly saw the fall, the licensee and assistants heard it and immediately provided first aid. The RP's claim of a deleted Bright Wheel post was explained by the licensee unenrolling the child from the app, and the lack of camera footage was attributed to a software update issue.
Report Continues Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250509092553
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 198400528
VISIT DATE: 07/31/2025
NARRATIVE
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Page 2 of 2

While these explanations couldn't be independently verified, no direct evidence emerged to prove intentional concealment or inadequate supervision. Other witnesses expressed no facility concerns and overall satisfaction with the facility's communication and supervision.

Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

No deficiencies will be cited today 07/31/25

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with Licensee Connie Garcia.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2