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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400548
Report Date: 11/02/2023
Date Signed: 11/02/2023 03:36:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20230829102503
FACILITY NAME:LAUNCH PAD LEARNING NLBFACILITY NUMBER:
198400548
ADMINISTRATOR:CLAUDIA CEBALLOSFACILITY TYPE:
830
ADDRESS:6951 OBISPO AVETELEPHONE:
(562) 633-5700
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:45CENSUS: 27DATE:
11/02/2023
UNANNOUNCEDTIME BEGAN:
12:35 PM
MET WITH:Director - Claudia CeballosTIME COMPLETED:
01:50 PM
ALLEGATION(S):
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Staff inappropriately kissed the daycare children while in care - Personal rights
Staff inappropriately restrains the daycare children during nap time - Personal rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Randy Derraco conducted an unannounced complaint inspection to the above mentioned facility on 11/02/23. LPA arrived at the facility at 9:45 AM and was met by Director Claudia Ceballos, who guided analyst on a tour of the facility. During the tour, LPA observed 27 children in care and 9 adults caring for the children. LPA observed the facility to be clean and free of defects. The purpose of this visit is to deliver complaint findings.

During the course of the investigation, Investigation Bureau (IB) and LPA conducted interviews, reviewed records and made observations. Individuals interviewed by IB state the same staff member would hold children down during nap time using his legs to prevent them from getting up. Individuals interviewed also disclosed that the same staff member would kiss children on the mouth and have the children call him "Daddy". Based on Investigator's and LPA's observations and interviews, which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 11/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20230829102503
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198400548
VISIT DATE: 11/02/2023
NARRATIVE
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found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 and Chapter 1 Article 6, section 101223(a)(1) and 101223(a)(3) are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted, appeal rights provided, and report was reviewed with the Director, Claudia Ceballos

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 11/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 54-CC-20230829102503
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198400548
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/02/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/15/2023
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a) licensee shall ensure that each child is accorded the following rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by:
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LPA was advised by owner that the staff member responsible is no longer employed at the facility. Director states that she will complete a declaration (LIC855) indicating that staff members have met and reviewed regulations regarding personal rights of children in care.
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Based on interview and record review, the director did not ensure that each child is accorded dignity in the children's personal relationship with staff, which poses a potential health, safety and/or personal rights risk to persons in care.
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Type B
11/15/2023
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a) licensee shall ensure each child...(3) To be free from corporal or unusual punishment...of a punitive nature including but not limited to: interference with functions of...sleeping... This requirement is not met as evidenced by:
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LPA was advised by owner that the staff member responsible is no longer employed at the facility. Director states that she will complete a declaration (LIC855) indicating that staff members have met and reviewed regulations regarding personal rights of children in care.
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Based on observation, interview and record review, the director did not ensure each child to be free from corporal or unusual punishment, which poses and potential health, safety and/or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 11/02/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3