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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400548
Report Date: 04/16/2024
Date Signed: 04/16/2024 04:14:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2024 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240408092410
FACILITY NAME:LAUNCH PAD LEARNING NLBFACILITY NUMBER:
198400548
ADMINISTRATOR:CLAUDIA CEBALLOSFACILITY TYPE:
830
ADDRESS:6951 OBISPO AVETELEPHONE:
(562) 633-5700
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:45CENSUS: 37DATE:
04/16/2024
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Director - Claudia CeballosTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Facility Staff are operating out of ratio
Facility staff do not allow for adequate space between napping infant mats for walking
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) R. Derraco and A. Padilla conducted an unannounced complant inspection to the above mentioned facility on 04/16/24 at 12:30 PM. LPAs were met by Director, Claudia Ceballos, who guided analyst on a tour of the facility. LPAs observed 9 teachers, 3 aides, and 37 infants in care. 16 infants were observed in room 1 and 21 infants were observed in room 2. LPAs observed the facility to be clean and free of defects.

During the inspection, LPAs conducted interviews, reviewed personnel records, obtained a roster, and made observations. At 12:00 PM, LPAs observed 7 staff members and 20 napping infants in room 2. At 12:30 PM LPAs observed 3 staff leaving for luch and 19 napping infants. 1 infant was observed to still be awake. At 1:00 PM, LPAs observed 1 infant being picked up by parent. LPAs also observed 2 staff members leaving for lunch, leaving 2 teachers in the room supervising 19 napping infants. LPAs observed 1 infant waking up from nap at 1:29 PM, 2 infants waking up at 1:36 PM, 1 infant waking up at 1:37 PM and 1 infant
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 54-CC-20240408092410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198400548
VISIT DATE: 04/16/2024
NARRATIVE
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waking up at 1:49 PM. LPAs observed teachers giving awaken infants reading materials during nap time. At 1:55 PM, LPAs observed 3 infants walking around the designated napping area. LPAs observed 14 napping infants, 5 awake infants, and 2 staff members supervising the children in room 2 at 1:55 PM. LPAs also observed staff members walking over napping children on their way to the exit. Spacing between napping infants was observed to not be arranged in a way that prevented staff members from stepping over napping infants. Based on LPAs observations, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, section 101416.5(d) and 101439.1(g), are being cited on the attached LIC 9099D.

LPAs R. Derraco and A. Padilla informed Director, Claudia Ceballos, that this report dated 04/16/24documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPAs R. Derraco and A. Padilla informed the Director to provide a copy of this licensing report dated 04/16/24 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director, Claudia Ceballos.

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 54-CC-20240408092410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198400548
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/16/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/24/2024
Section Cited
CCR
101439.1(g)
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101439.1 Infant Care Center Sleeping Equipment (g) Cribs, mats or cots shall be arranged so as to provide a walkway... between the...mats... sufficient to permit staff to reach each infant without having to step over ... any other infant. This requirement is not met as evidenced by:
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POC visit
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Based on observations the staff members did not provide a walkway between mats which poses a potential Health, safety and/or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 54-CC-20240408092410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198400548
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/16/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/17/2024
Section Cited
CCR
101416.5(d)
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101416.5 Staff-Infant Ratio (d) There shall be one teacher to every 12 sleeping infants ... This requirement is not met as evidenced by:
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POC visit
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Based on observations, there were 14 sleeping infants, 5 awake infants and 2 staff members in room 2 which poses an immediate Health, safety and/or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4