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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400548
Report Date: 05/09/2024
Date Signed: 05/09/2024 03:03:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2024 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240227122036
FACILITY NAME:LAUNCH PAD LEARNING NLBFACILITY NUMBER:
198400548
ADMINISTRATOR:CLAUDIA CEBALLOSFACILITY TYPE:
830
ADDRESS:6951 OBISPO AVETELEPHONE:
(562) 633-5700
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:45CENSUS: 19DATE:
05/09/2024
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Director - Claudia CeballosTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff do not ensure that infants are provided a sufficient quantity of food - Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) R. Derraco conducted an unannounced complaint inspection to the above mentioned facility on 05/09/24. LPA conducted the inspection at 2:00 PM and was met by Director, Claudia Ceballos, who guided analyst on a tour of the facility. LPA observed 19 infants in care and 6 adults supervising the infants. LPA observed the facility to be clean and free of defects.

The purpose of this visit is to deliver complaint findings to the above mentioned allegation. During the course of the investigation, LPA conducted interviews, reviewed records, and made observations. Individuals interviewed state that lunch begins at 11:30 AM and the infants take approximately 30 minutes to eat. Sign language is used with the infants in order to communicate if addtional food is requested. If a child refuses to eat what is offered, either they save it for them or their parents bring additional food. Individuals interviewed state that food is taken away from children if they are squeezing or banging on their plate. No one interviewed expressed concerns with how children are treated or with how or what is provided for the children to eat by the facility. LPA observed an allergy list and a feeding schedule in room 1 to be posted on the
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20240227122036
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198400548
VISIT DATE: 05/09/2024
NARRATIVE
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cabinet door above the counter. Needs and services plans were observed to be complete in each of the infant's personnel file. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Claudia Ceballos
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2