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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400548
Report Date: 06/11/2025
Date Signed: 08/20/2025 02:15:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2025 and conducted by Evaluator Keneisha Dunlap
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250523152403
FACILITY NAME:LAUNCH PAD LEARNING NLBFACILITY NUMBER:
198400548
ADMINISTRATOR:CLAUDIA CEBALLOSFACILITY TYPE:
830
ADDRESS:6951 OBISPO AVETELEPHONE:
(562) 633-5700
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:45CENSUS: 15DATE:
06/11/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Facility Representative- Claudia CeballosTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Physcial Plant
INVESTIGATION FINDINGS:
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Amended report as of 8/19/25. Pg 2-Line 17-32 have been (amended).On June 11, 2025, at 12:00p.m., Licensing Program Analyst (LPA) Keneisha Dunlap conducted an unannounced Complaint Inspection for the purpose of interviewing staff and delivering findings for the above allegation. LPA announced the purpose of the visit and was allowed entry into the facility by Facility Representative- Claudia Ceballos.
During the course of this investigation conducted by LPA Dunlap, interviews were conducted with facility staff, reviewed facility roster, pictures of door, as well as LPA Dunlap's observation.

The Reporting Party stated that on Wednesday, May 21st, 2025, the facility's front and only door broke off, and that when they arrived, the door was loose and broke off. This specific date for discovery differs slightly from staff accounts, as all three staff members consistently reported being made aware of the broken door on May 20, 2025. However, the RP's description of the door being loose and breaking off is largely consistent with staff statements, with Staff 1 noting the door "fell off the hinge" and was dragging, and Staff 2 confirming "one of the hinges was broken and the door was dragging." Page 1 of 2

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20250523152403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198400548
VISIT DATE: 06/11/2025
NARRATIVE
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The RP further alleged that it had been two days and the only precaution the facility had taken was to place an orange cone, and that children could easily leave the facility. This claim regarding the sole precaution of an orange cone is partially supported by Staff 2 and Staff 3 confirming the use of a cone (Staff 2 noting its use from 5:15 PM until closing on May 20 and again the next morning, and Staff 3 stating it was used "on and off"). However, staff interviews detailed additional security measures beyond just the cone. Staff 1 outlined their usual procedure of a teacher standing at the pathway during outdoor play to ensure children do not try to get out the gate. Staff 2 also mentioned having a teacher standing by the door to make sure no children got near it. Staff 3 reported the plan was to have eyes on children at all times and that they did limit time for outdoor play while the door was broken. All staff members consistently reported that no incidents occurred as a result of the broken door and specifically stated that children could not easily leave, highlighting their vigilance.

The RP's statement there were no other doors in the facility is consistent with staff accounts that only the front door was used for entry/exit during the incident. However, Staff 1 clarified that while the front door is the usual means of entry, in an emergency, there is a blue sliding gate off the preschool playground that can be opened, and all classrooms have emergency evacuation procedures.

Based upon the review of the summarized interviews indicating consistent staff accounts of multiple precautions taken beyond just an orange cone, and the consistent denial from staff that children could easily leave the facility, there is not a preponderance of evidence to support the RP's full allegation. While a cone was used, it was not the only security measure in place. Staff interviews confirmed that in addition to staff supervision and limited outdoor play, a secondary gate off the preschool playground serves as an additional security measure, and that all classrooms have emergency evacuation procedures. Therefore, the allegation that on May 21st, 2025, the facility's front and only door broke off, and for two days the only precaution the facility had taken was to place an orange cone, allowing children to easily leave the facility, is UNSUBSTANTIATED.


A notice of site visit was given and must remain posted for 30 days.

No deficiency will be cited during todays visit.

Exit interview was conducted with Facility Representative- Claudia Ceballos.

Appeal rights given to Licensee- Facility Representative- Claudia Ceballos. Page 2 of 2

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 54-CC-20250523152403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198400548
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
06/11/2025
Section Cited
CCR
101238(a)
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The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
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A Daily Facility Safety Check checklist will be completed and signed by the staff member at the beginning and end of each day. A copy of the checklist must be sent to LPA by June 30, 2025.
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All facility staff will receive mandatory training on the updated Immediate Hazard Reporting Protocol, and the Daily Facility Safety Check procedures. Training agenda and attendance sheets will be maintained, and staff will demonstrate understanding through a brief review of the procedures during the training session. This must be completed on or before June 30, 2025, and submitted to LPA.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
LIC9099 (FAS) - (06/04)
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