198400637-6-4-2024-54-CC-DGIS-D692U6-20240614174150

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198400637
Report Date: 06/04/2024
Date Signed: 06/04/2024 04:46:38 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2024 and conducted by Evaluator Jeanette Estrada

COMPLAINT CONTROL NUMBER: 54-CC-20240318140500

FACILITY NAME:	ARC EN CIEL PRESCHOOL		FACILITY NUMBER:	198400637
ADMINISTRATOR:	CHARLOTTE GILES		FACILITY TYPE:	850
ADDRESS:	5730 SOUTH STREET		TELEPHONE:	(562) 832-1911
CITY:	LAKEWOOD	STATE: CA	ZIP CODE:	90713
CAPACITY:	45	CENSUS: 39	DATE:	06/04/2024
		UNANNOUNCED	TIME BEGAN:	11:21 AM
MET WITH:	Facility Representative Ilse Morales		TIME COMPLETED:	12:20 PM

ALLEGATION(S):

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Staff speak inappropriately in the presence of day care children.
Staff do not ensure day care children's water bottles are properly washed.
Staff do not provide adequate supervision during outside play.
Staff do not ensure front entrance is properly secured.
Staff do not ensure incident reports are written up.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Jeanette Estrada and Jonnisha Culbert conducted an unannounce complaint inspection to at the facility above. LPAs met with Director Charlotte Giles, who guided analysts on a tour of the facility. LPAs observed 39 children and 7 staff at the time of inspection. LPAs informed the Director that the purpose of this inspection is to deliver the findings to the investigation conducted by LPA Randy Derraco for the above mentioned allegations.
Per LPA R. Derraco's investigation, individuals interviewed were not able to corroborate that staff speak inappropriately to children. Individuals also state that they do not have concerns with how children are being treated by teachers.
LPA R. Derraco was not able to corroborate that staff do not ensure day care children’s water bottles are properly washed. LPA R. Derraco observed that water bottles left for children are kept clean by the staff. Water is provided by the center via water jugs purchased or filled by staff members. Individuals interviewed state that they are aware of how water is provided to children in care and have no concerns with the process.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20240318140500

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: ARC EN CIEL PRESCHOOL	FACILITY NUMBER: 198400637
	VISIT DATE: 06/04/2024

NARRATIVE

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LPA R. Derraco was not able to corroborate that staff do not provide adequate supervision during outside play. LPA observed the center to be within ratio during the course of the investigation. Teachers were observed to be positioned in all corners of the play yard to avoid blind spots.
Records reviewed indicate that all adults working with children are qualified teachers, despite the fact that their title maybe teacher assistant. LPA also observed cameras placed throughout the center to provide additional supervision and to record/review incidents. Individuals interviewed stated they do not have concerns with how children are supervised.
LPA R. Derraco was not able to corroborate that staff do not ensure front entrance is properly secured. Individuals interviewed were consistent on how drop of and pick up procedures conducted. Each authorized representative is required to type in a code in order to unlock the door and cannot hold the door open for other individuals arriving at the same time.. An additional latch was observed at the top of the gate to ensure that opening the front door requires two hands. Individuals interviewed are consistent on the front gate and the procedures on entering and exiting the campus.
LPA was not able to corroborate that staff do not ensure incidents are written up. Individuals interviewed state that a folder is kept where incidents are recorded. Incidents are given to the director and the director reports anything unusual to the Department. The incidents are also shared with parents during pick up, text message, or direct message via Brightwheel application. LPA observed entries into incident folder kept during outdoor play time.
Based on LPA R. Derraco's investigation, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did nor did not occur, therefore all allegations above are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Facility Representative Ilse Morales.

SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2024

LIC9099 (FAS) - (06/04)

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