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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400637
Report Date: 08/16/2024
Date Signed: 08/16/2024 12:37:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2024 and conducted by Evaluator Jonnisha Culbert
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240528142944
FACILITY NAME:ARC EN CIEL PRESCHOOLFACILITY NUMBER:
198400637
ADMINISTRATOR:CHARLOTTE GILESFACILITY TYPE:
850
ADDRESS:5730 SOUTH STREETTELEPHONE:
(562) 832-1911
CITY:LAKEWOODSTATE: CAZIP CODE:
90713
CAPACITY:45CENSUS: 32DATE:
08/16/2024
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Charolette Giles, DirectorTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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9
Staff is making inappropriate threats towards day care child on social media
INVESTIGATION FINDINGS:
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On 08/16/2024 Licensing Program Analyst (LPA) Jonnisha Culbert conducted an unannounced complaint visit to deliver findings. LPA met with Licensee, Charlotte Giles who guided LPA on a tour of the facility. Licensee, 6 staff and 32 children were present during visit.
The investigation of the allegation that staff made inappropriate threats towards day care children over social media consisted of LPA reviewing pertinent information and conducting interviews with staff, children, and parent. LPA reviewed a thread of messages on WhatsApp between staff at the facility. In the messages, there is a conversation regarding child 1 and child 2 in which the staff expresses frustration towards the behavior of the two children. Interviews with staff did not corroborate the allegation that a threat was made towards the children in this message thread. Interviews with children and parents did not reveal any concerns towards the care provided by the staff.
Although, staff were engaged in an inappropriate conversation about children, LPA was unable to find the allegation of a threat was made towards children. Therefore, the preponderance of evidence standard has not been met.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20240528142944
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: ARC EN CIEL PRESCHOOL
FACILITY NUMBER: 198400637
VISIT DATE: 08/16/2024
NARRATIVE
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Page 2
Based on information reviewed and interviews conducted the allegation is unsubstantiated.

Report was reviewed and provided to licensee.

Notice of site visit was posted and exit interview was conducted with licensee, Charlotte Giles.

SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2