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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400637
Report Date: 09/25/2024
Date Signed: 09/25/2024 04:32:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2024 and conducted by Evaluator Jonnisha Culbert
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240628145936
FACILITY NAME:ARC EN CIEL PRESCHOOLFACILITY NUMBER:
198400637
ADMINISTRATOR:CHARLOTTE GILESFACILITY TYPE:
850
ADDRESS:5730 SOUTH STREETTELEPHONE:
(562) 832-1911
CITY:LAKEWOODSTATE: CAZIP CODE:
90713
CAPACITY:45CENSUS: DATE:
09/25/2024
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Director, Charlotte GilesTIME COMPLETED:
04:37 PM
ALLEGATION(S):
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Staff did not ensure that a child's diapering needs were met
INVESTIGATION FINDINGS:
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On 09/25/2024 Licensing Program Analyst (LPA) Jonnisha Culbert conducted an unannounced complaint visit to deliver findings. LPA met with Licensee, Charlotte Giles and stated the purpose of today's visit. Licensee guided LPA on a tour of the facility. Licensee, 6 staff and 28 children were present during visit.

The investigation of the allegation that Staff did not ensure that a child's diapering needs were met consisted of LPA reviewing pertinent information and conducting interviews with staff, children, and parents. Interviews with staff revealed a consistent diapering schedule. Information obtained from staff and parents corroborated the fact that staff conduct regular diaper checks and change them when diapers are noticeable soiled. LPA was unable to find that the allegation that staff did not ensure that a child’s diapering needs were met. Therefore, the preponderance of evidence standard has not been met.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20240628145936
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: ARC EN CIEL PRESCHOOL
FACILITY NUMBER: 198400637
VISIT DATE: 09/25/2024
NARRATIVE
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Page 2
Report was reviewed and provided to licensee.

Notice of site visit was posted and exit interview was conducted with licensee, Charlotte Giles.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2