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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400653
Report Date: 03/04/2026
Date Signed: 03/04/2026 11:21:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2026 and conducted by Evaluator Susann Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260106121422
FACILITY NAME:CRUZ FAMILY CHILD CAREFACILITY NUMBER:
198400653
ADMINISTRATOR:ROSA I CRUZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 867-6922
CITY:LYNWOODSTATE: CAZIP CODE:
90262
CAPACITY:14CENSUS: 5DATE:
03/04/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Rosa Cruz, LicenseeTIME COMPLETED:
11:35 AM
ALLEGATION(S):
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Licensee did not prevent the spread of lice
Licensee did not notify day care children's parents of outbreak
Licensee is not properly cleaning the facility
INVESTIGATION FINDINGS:
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 THIS REPORT WAS CONDCUTED IN SPANISH
Licensing Program Analysts (LPAs) Peter Bishop and Susann Sanchez conducted an unannounced complaint inspection for the purpose of delivering the finding for the above allegation. LPA met with Rosa Cruz, Licensee, who guided LPAs on a tour. There were four children, one infant, and one assistant
supervising children.

During the course of the investigation, interviews were conducted with parents (2) and the licensee and there was no corroborating statements made during interviews. Parents interviewed stated that the Licensee conducts "daily health checks" and the home is clean. LPAs were unable to determine if there was a spread of lice. Parents interviewed stated they did not have any issues regarding lice. LPA Bishop observed the home to be clean on during announce visits on 1/8/26 and 1/9/26. LPA Sanchez and LPA Bishop also observed the home to be clean during today's visit. During Reporting Party (RP) interviewed, RP stated that they will send photos and video, but the department never received anything.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20260106121422
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CRUZ FAMILY CHILD CARE
FACILITY NUMBER: 198400653
VISIT DATE: 03/04/2026
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and a copy of the report and appeal rights were provided to the Licensee R. Cruz.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2