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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400920
Report Date: 04/14/2026
Date Signed: 04/14/2026 04:17:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2026 and conducted by Evaluator Claudia Kam
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260217135340
FACILITY NAME:NOAH'S PLACE LA-WESTERNFACILITY NUMBER:
198400920
ADMINISTRATOR:CARDENAS, YECENIAFACILITY TYPE:
860
ADDRESS:5022 S WESTERN AVENUETELEPHONE:
(425) 314-5866
CITY:LOS ANGELESSTATE: CAZIP CODE:
90062
CAPACITY:36CENSUS: 24DATE:
04/14/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Yesenia CardenasTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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-Parent a facility threathened the children
-Parent very agressive with staff and children
INVESTIGATION FINDINGS:
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On 4/14/2026 at 10:00 AM Licensing Program Analyst (LPA) Claudia Kam conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by Glenisha Gibson site supervisor, who guided analyst on a tour of the facility. Program Director Yecenia Cardenas arrived for delivery of findings. There were 24 children present with 6 staff upon arrival.

During the investigation LPA obtained a copy of the facility roster, a copy of the employee roster and reviewed staff files and conducted interviews with staff, parents and children. During the investigation LPA made observations, and obtained records. Interviews confirmed that a guardian has on multiple occasions used foul language to refer to staff and children, and threatened children by advising their child to use violence against another child at the facility.

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Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 54-CC-20260217135340
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: NOAH'S PLACE LA-WESTERN
FACILITY NUMBER: 198400920
VISIT DATE: 04/14/2026
NARRATIVE
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Staff interviews confirmed that the guardian was not removed from the classroom by management when the incidents occurred and that the guardian is still allowed to enter the facility. S1, S4 and S7 confirmed that parents were not notified of the incidents nor actions taken to prevent future incidents. Analyst was able to confirm that the facilities parent handbook details reasons for disenrollment #12 being person whose behavior presents a risk to children or staff (i.e. parent using profane language, threats, destroying property, aggressive behavior, assault, etc.). S2 confirmed that no parent has been disenrolled at the center and there is no documentation showing steps taken to prevent the conflicts.

Based on the LPA's observations and interviews conducted, and record review which were consistent in their facts establishing that the alleged event had occurred and that the facility did not take the actions needed to prevent it. The preponderance of evidence standard has been met; therefore, the above allegations is found to be SUBSTANTIATED.

Based on this information the following deficiencies on the LIC 809 D are being cited today 4/14/2026.

A notice of site visit was given and must remain posted for 30 days.



Exit interview conducted and report was reviewed with Facility Representative, Yecenia Cardenas.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 54-CC-20260217135340
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: NOAH'S PLACE LA-WESTERN
FACILITY NUMBER: 198400920
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/14/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/14/2026
Section Cited
CCR
101223(a)(1)
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(a) The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement is not met as evidenced by:


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The facility will conduct a training on personal rights and procedures. Director will submit the agenda and sign in sheet as verification by 5/30/2026.
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Based on interviews, it has been confirmed that children were present during a verbal outburst by a parent using profanity and threats toward other children which poses a potential health and safety risk or personal rights risk to children in care.
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Type B
04/14/2026
Section Cited
CCR
101219(f)
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101219 (f) The licensee shall comply with all terms and conditions set forth in the admission agreement.
This requirement is not met as evidenced by:

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The facility will submit an updated procedure for disenrollment and submit verification by 5/30/2026.
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Based on interviews, it has been confirmed that no action was taken to prevent future incidents and no disenrollment took place which poses a potential health and safety risk or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5