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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400955
Report Date: 11/04/2024
Date Signed: 11/04/2024 10:57:32 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2024 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20240814184347
FACILITY NAME:BANKS FAMILY CHILD CAREFACILITY NUMBER:
198400955
ADMINISTRATOR:BANKS, CHEYENNEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 214-9282
CITY:LOS ANGELESSTATE: CAZIP CODE:
90018
CAPACITY:14CENSUS: 9DATE:
11/04/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Licensee Cheyenne BanksTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Licensee does not maintain a comfortable temperature for children at all times
Licensee does not adequately supervise children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection. LPA met with Licensee Cheyenne Banks for the purpose of delivering the findings for the above allegations. LPA observed 9 children and 2 staff.
LPA conducted interviews with staff and parents. Staff interviewed stated children were provided with A/C during the summer months and if they went outside it was during the morning when it was not as hot out. Staff also stated there is always 2-3 staff present with the children. No parents interviewed made any conflicting statements regarding supervision. Parents stated that children are always supervised by more than one staff at any time they arrive at the facility. Regarding the temperature, parents interviewed stated that during the summer months the facility maintained the a/c running for the children. Parents also stated that the facility would provide shade for the children and also would have activities such as water play to keep the children cool. One parent interviewed stated that now, they believe the temperature may be too cool for the children in care. Other parents interviewed did not corroborate this statement.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20240814184347
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BANKS FAMILY CHILD CARE
FACILITY NUMBER: 198400955
VISIT DATE: 11/04/2024
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Cheyenne Banks.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2