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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400955
Report Date: 04/03/2025
Date Signed: 04/07/2025 10:47:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2025 and conducted by Evaluator Claudia Kam
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250204151111
FACILITY NAME:BANKS FAMILY CHILD CAREFACILITY NUMBER:
198400955
ADMINISTRATOR:BANKS, CHEYENNEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 214-9282
CITY:LOS ANGELESSTATE: CAZIP CODE:
90018
CAPACITY:14CENSUS: 9DATE:
04/03/2025
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Aukeona BarnesTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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9
-neglect
-unclean
-always low on food
INVESTIGATION FINDINGS:
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On 4/3/2025 at 1:50 PM Licensing Program Analyst (LPA) Claudia Kam conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by assistant Aukeona Barnes. LPA met with Aukeona Barnes, who guided analyst on a tour of the facility. There were 9 children present with 1 staff upon arrival.
During the investigation LPA obtained a copy of the facility roster, a copy of the employee roster and reviewed staff files and conducted interviews with parents, staff and children.

Information provided by the reporting party alleges that the facility is always low on food, is unclean, and neglect.
Based on the LPA observations and interviews which were conducted and record review it was found that there is a cleaning schedule and facility has been observed on multiple visits to be clean and orderly. Food was observed in the facility and menu observed.
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Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250204151111
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BANKS FAMILY CHILD CARE
FACILITY NUMBER: 198400955
VISIT DATE: 04/03/2025
NARRATIVE
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Meal times were observed for lunch and snack. Refrigerator observed on multiple occasions to have food. Facility has been observed to be clean and cleaning routine observed. Children observed to be cared for properly, with no neglect observed. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Based on this information the following deficiencies on the LIC 809 D are being cited today 4/3/2025.

A notice of site visit was given and must remain posted for 30 days.



Exit interview conducted and report was reviewed with the facility representative Shaina Gilmore.


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SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2