198401120-3-13-2026-54-CC-KCHS-DSD2DY-20260320171909

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198401120
Report Date: 02/27/2026
Date Signed: 03/13/2026 02:04:52 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2025 and conducted by Evaluator Portia Bowden

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20251229121338

FACILITY NAME:	THOMPSON FAMILY CHILD CARE		FACILITY NUMBER:	198401120
ADMINISTRATOR:			FACILITY TYPE:	810
ADDRESS:			TELEPHONE:
CITY:		STATE:	ZIP CODE:
CAPACITY:	8	CENSUS:	DATE:	02/27/2026
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:			TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff member physically abused day care child while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Portia Bowden and Erica Lujan conducted an unannounced complaint inspection at the above facility. At 1:45PM LPAs met with Assistant Geraldine Harris, explained the reason for visit and were guided on a tour of the home. LPAs observed 1 child in care. Per Assistant Licensee was out of home doing PM transportation. All adults present in the home have obtained a criminal record clearance or exemption.

During the course of investigation LPAs conducted interviews and collected facility roster. The Reporting Party (RP) alleged Staff member physically abused day care child while in care. On 1/7/26, and 2/12/26 S1 admitted to throwing plastic crate at child in care. On 2/27/26 S1 stated their intent when throwing the crate was not to harm the child but to keep child from continuing to hit them or harm other children in care.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 54-CC-20251229121338

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: THOMPSON FAMILY CHILD CARE	FACILITY NUMBER: 198401120
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 02/27/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 03/13/2026 Section Cited CCR 102423(a)(1)	1 2 3 4 5 6 7	(a) Each child receiving services from a family child care home shall have certain rights hat shall not be waived or abridged by the licensee; These rights include, but are not limited to, the following: (1) To be treated with dignity in his/her personal relationship with staff and other persons This regulation was not met as evidenced by:	1 2 3 4 5 6 7	Licensee has provided verbal training to S1 in regards to dealing with challenging behaviors. Licensee will produce training in writing and have all employees submit signed declaration stating they received training and they understand personal rights.
	8 9 10 11 12 13 14	Based on LPA interviews, S1 admitted to throwing crate at child in care in an attempt to prevent child from further injuring them or other children in care, which poses a potential health, safety and personal rights risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 54-CC-20251229121338

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: THOMPSON FAMILY CHILD CARE	FACILITY NUMBER: 198401120
	VISIT DATE: 02/27/2026

NARRATIVE

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Based on S1 interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. A substantiated finding means that the allegation is valid because the preponderance of the evidence standard has been met

A Type B Deficiency was issued for personal rights.

Exit interview conducted with , report and appeal rights were provided.

A Notice of Site Visit was provided and shall remain posted for 30 days

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

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