198401160-8-4-2026-54-CC-KCHS-DXHVCT-20260901161936

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198401160
Report Date: 07/20/2026
Date Signed: 08/04/2026 10:51:23 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/26/2026 and conducted by Evaluator Portia Bowden

COMPLAINT CONTROL NUMBER: 54-CC-20260626105510

FACILITY NAME:	TWIGS TO TREES INC		FACILITY NUMBER:	198401160
ADMINISTRATOR:	HOLMES, AMA		FACILITY TYPE:	860
ADDRESS:	5925 CHERRY AVE		TELEPHONE:	(909) 838-9599
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90805
CAPACITY:	53	CENSUS: 26	DATE:	07/20/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Ama Holmes, Director		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Child sustained injury due to staff neglect or physical abuse.
Staff did not advise child's authorized representative of incident.
Staff handled child in a rough manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Portia Bowden conducted an unannounced complaint inspection at the above facility. At 9:30AM LPA met with Director Ama, explained the purpose for the visit and was guided on a tour of the facility. LPA observed 26 children including 6 infants in care supervised by 14 staff. Facility holds a single license and cares for ages 0-5 years old.

During today’s visit LPA conducted interview with Director and observed ouch report for child 1. The Reporting party alleged Staff did not advise child's authorized representative of incident. On 4/7/26 Child 1 was playing in the classroom when their head collided with another child’s head causing a 1” bruise on child 1’s head. Child 2 sustained no injury. Assistant immediately applied first aid, consoled the children and contacted both parents via the Learning Genie App. LPA observed an Ouch report 4/7/26, per Director this written report was provided to the parent at pick up same day. Per Director child’s parent was informed of incident the same day on the Learning Genie App. Per Director child 1 was picked up at regular time on 4/7/26

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20260626105510

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: TWIGS TO TREES INC	FACILITY NUMBER: 198401160
	VISIT DATE: 07/20/2026

NARRATIVE

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. Per Director child returned to facility the next day with no doctor note or restrictions. Per Director she does not believe parents of child 1 sought further medical attention. LPA conducted interviews with staff and parents and was unable to find any instances of a child in care at the facility sustaining injuries due to staff neglect or physical abuse. Per Director no child at the facility has ever received an injury while in care due to staff neglect or physical abuse. LPA conducted interviews with staff and parents and was unable to find any evidence of any child in care being handled in a rough manner by facility staff. Based on interviews there is no corroborating evidence to support allegations of Child sustained injury due to staff neglect or physical abuse, or Staff handled child in a rough manner. Based on observation and interviews, parent was notified by Staff of incident and ouch report was uploaded to parent app, therefore the allegations are unsubstantiated.

No deficiencies were observed during today’s inspection

A Notice of Site Visit was provided and shall be posted for 30 days.

Exit interview conducted with Director Ama Holmes and a copy of this report was provided.

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026

LIC9099 (FAS) - (06/04)

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