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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198401366
Report Date: 08/24/2026
Date Signed: 08/24/2026 01:31:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2026 and conducted by Evaluator Portia Bowden
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260722093230
FACILITY NAME:LAUNCH PAD LEARNING NLBFACILITY NUMBER:
198401366
ADMINISTRATOR:CLAUDIA CEBALLOSFACILITY TYPE:
860
ADDRESS:6951 OBISPO AVETELEPHONE:
(562) 633-5700
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:123CENSUS: 59DATE:
08/24/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Claudia TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Due to lack of supervision, child sustained an injury
Staff left child unattended
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Portia Bowden and Erica Lujan conducted an unannounced complaint inspection at the above facility. LPAs arrived to the facility, met with Director Claudia and explained the purpose for visit. LPAs observed 48 preschool children and 11 infants in care supervised by 19 staff.

During the course of complaint inspection, LPAs gathered facility roster, incident report, and interviewed staff as well as parents of children in care. The Reporting Party (RP) alleged: child sustained an injury due to lack of supervision and Staff left child unattended. 3 out of 3 staff stated on 7/10/26 during closing operations Child 1 was left without supervision on the playground at approximately 5:45PM for 1 minute. 3 out of 3 staff stated child 1 had no injuries prior to coming to facility on 7/10/26 and was not injured over course of day. 2 out of 2 staff stated they did not see child 1 obtain injury. Based on interviews the allegations child sustained an injury due to lack of supervision and Staff left child unattended are substantiated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20260722093230
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198401366
VISIT DATE: 08/24/2026
NARRATIVE
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A Type B Deficiency for lack of supervision was issued during today’s inspection.

A Notice of Site Visit was provided and shall remain posted for 30 days.
Exit interview conducted with Director Claudia and a copy of this report as well as appeal rights were provided.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 54-CC-20260722093230
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198401366
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/31/2026
Section Cited
CCR
101229(a)(1)
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(a) The licensee shall provide care and supervision as necessary to meet children's needs.
(1) No children shall be left without supervision of a teacher at any time... supervision shall include visual observation
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Facility held training on 8/7/26 for all staff, covering supervision, combining classes and ratio. Facility will submit training sign in sheet to LPA as well as trainings presented.
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This requirement was not met as evidenced by:

Child 1 was left on playground while classes were combined at the end of day which resulted in an unwittnesed head injury.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3