<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600025
Report Date: 08/18/2025
Date Signed: 08/18/2025 02:51:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2025 and conducted by Evaluator Kimberly Ramirez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250814123002
FACILITY NAME:BEST FRIENDS SOCIAL CENTER INC.FACILITY NUMBER:
198600025
ADMINISTRATOR:VICTOR STEWARTFACILITY TYPE:
735
ADDRESS:728 E. MCKINLEY AVENUETELEPHONE:
(909) 629-9177
CITY:POMONASTATE: CAZIP CODE:
91767
CAPACITY:6CENSUS: 6DATE:
08/18/2025
UNANNOUNCEDTIME BEGAN:
02:12 PM
MET WITH:Direct Support Personnel Terry TurnerTIME COMPLETED:
02:55 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff push client in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced subsequent complaint investigation visit on 08/18/2025, regarding the above allegation. LPA Ramirez identified herself; was greeted by Direct Support Personnel Terry Turner and explained the purpose of the visit.

The investigation consisted of the following: LPA Ramirez requested and obtained copies of Staff Roster, Staff#1 - 4 interviews (S1– S), Client#1-6 interviews (C1-C6), Copies of Client#1 (C1); physician’s report, Antecedent Behavior Consequences forms (ABC), Individual Program Plan (IPP) dated 11/27/2024, client notes, data collection, and physical plant tour.

SEE 9099-C for continued narrative
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250814123002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: BEST FRIENDS SOCIAL CENTER INC.
FACILITY NUMBER: 198600025
VISIT DATE: 08/18/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The investigation revealed the following: regarding the allegation “Staff push client in care.” It is alleged S4 pushed C1 on 08/11/2025. Four (4) out of the four (4) staff interviewed denied this allegation. Interview with S4 revealed that S4 was not on shift on 8/11/2025. On 08/18/2025, LPA Ramirez reviewed C1’s Antecedent Behavior Consequences forms (ABC) dated 8/11/2025, which revealed C1 claimed client#2 (C2) injured C1 on their arm. Interview with S2 revealed, on 08/11/2025, staff did notice a minor injury on C1’s arm and assessed C1 for first aid, C1 did not require medical attention and C1 told staff that C2 scratched C1 on their arm. Four (4) out of the six (6) clients interviewed denied the above allegation. Client#2 (C2) was not available during LPA's visit, therefore was not interviewed. Review of C1’s Individual Program Plan (IPP) dated 11/27/2024, revealed C1 has a behavioral history of making inaccurate statements and/or making false allegations which include that others have hit C1. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were cited for this complaint investigation. Exit interview was conducted. A copy of this report was provided via email.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2