198600216-1-9-2026-11-AS-UCOL-DS4SSX-20260312140834

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198600216
Report Date: 01/09/2026
Date Signed: 01/09/2026 02:24:35 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2025 and conducted by Evaluator Regina Cloyd

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20251120140635

FACILITY NAME:	STRATA BELLA HOME		FACILITY NUMBER:	198600216
ADMINISTRATOR:	BELLOSILLO, JOHNETTE		FACILITY TYPE:	735
ADDRESS:	23217 HUBER AVENUE		TELEPHONE:	(310) 534-8453
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90501
CAPACITY:	4	CENSUS: 4	DATE:	01/09/2026
		UNANNOUNCED	TIME BEGAN:	01:06 PM
MET WITH:	Sally Cay-an		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

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Staff are not keeping facility and grounds clean.
Staff are physically abusing residents in care.

INVESTIGATION FINDINGS:

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On 01/09/2026, Licensing Program Analyst (LPA) Regina Cloyd conducted a subsequent visit to gather information regarding the above allegation. LPA met with Staff and the purpose of the visit was explained.

Investigation consisted of the following: On 11/25/2025, LPA conducted a facility tour and interviewed the Administrator, Staff #2 and Staff #3. On 11/26/25, LPA received for copies of Clients 1 – 4’s medical assessment, IPP/ISP, and Behavioralist Report. On 12/15/25, LPA interviewed Witness #1 - #2, #4 and received an email response from Witness #3 and updated Behavioralist Reports for C1 – C4. On 12/23/25, LPA received observation records. On 01/06/25, LPA interviewed Staff #4. On 01/09/2026, LPA interviewed Staff #6 and observed the clients.

Investigation revealed the following:
Allegation: Staff are not keeping facility and grounds clean.
Continue to LIC9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Regina Cloyd
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 11-AS-20251120140635

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: STRATA BELLA HOME	FACILITY NUMBER: 198600216
	VISIT DATE: 01/09/2026

NARRATIVE

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On 11/25/25, LPA toured inside and outside of the facility and observed it to be clean. On 01/09/2026, LPA toured the facility and observed it to be clean. Two out of two staff interviews indicated that the facility is cleaned daily. Witness #2 interview indicated during past visits, the facility was clean.

Regarding the allegation, “Staff are not keeping facility and grounds clean,” based on observation and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated.

Allegation: Staff are physically abusing residents in care.
Regarding the allegation, “Staff are physically abusing residents in care,” it is being alleged that staff are heard yelling, followed by slapping noises and then screaming by the resident. Record review of C1’s physician’s report (06/23/25) revealed C1 screams. Review of Behavioral Plan (09/15/24) revealed staff will involve C1 in regular activities where C1 can expend energy as a solution to agitation/screaming. Review of C2’s Physician’s Report (08/30/25) and IPP (03/14/25) revealed C2 bangs head on the wall and hitting self. C2 is to have consistent one-to-one engagement. C4’s Physician Report (06/23/25) revealed C4 screams. C4’s IPP revealed C4 has self-injurious behaviors. The 2025 – 2026 behavioral ISP revealed C4’s short-term goal is to decrease screams to four times per month and reduce self-injurious behaviors down to five incidents per month. Record review of November and December observation reports revealed C1 and C4 had quarter size bruise and one inch cut on their bodies. S2 indicated three out of four clients yell. S4 indicated two clients scream nonstop in the evenings of October and November. S4 tries to calm C1 and C3 but it is difficult. S4 indicated C1 creates loud noises by tapping on the chair, floor, and wall. S4 raises tone but it does not work. Witness #1 - #2 denied the allegation. Witness #4 indicated that body check documents of bruises and scratches are sent to the facility. On 11/25/25, LPA did not observe any signs of physical abuse. LPA heard one client making noise in the client’s bedroom. On 01/09/2026, LPA observed one out of three clients (C1, C2, and C4) making noise in the living room chair. LPA observed video of two of four clients screaming and hitting wheelchair/chair.

Regarding the allegation, “Staff are physically abusing residents in care,” based on record reviews, observations, and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. Continue to LIC9099-C.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Regina Cloyd
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 11-AS-20251120140635

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: STRATA BELLA HOME	FACILITY NUMBER: 198600216
	VISIT DATE: 01/09/2026

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	No deficiencies were cited. An exit interview was conducted and a copy of this report was provided to Staff Sally Cay-an.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Regina Cloyd
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 4