<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600265
Report Date: 04/07/2026
Date Signed: 04/07/2026 02:36:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Alberto Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260403132948
FACILITY NAME:ERNIE'S PLACEFACILITY NUMBER:
198600265
ADMINISTRATOR:GARCIA, NOEYFACILITY TYPE:
735
ADDRESS:630 N. NICHOLSONTELEPHONE:
(626) 280-7205
CITY:MONTEREY PARKSTATE: CAZIP CODE:
91755
CAPACITY:6CENSUS: 5DATE:
04/07/2026
UNANNOUNCEDTIME BEGAN:
09:16 AM
MET WITH:Alex Stott, Administrator TIME COMPLETED:
02:41 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff inappropriately spoke to resident
Staff did not allow resident to engage in an activity
Staff did not ensure that resident was free from punishment
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Alberto Lopez made an unannounced visit to investigate the above allegations. LPA met with Christian Trasvina – Day program coordinator and discussed the purpose of the visit. Administrator Alex Stott arrived a short time later and assisted with the visit.

The investigation consisted of LPA taking a tour of facility common areas and random rooms, reviewing and obtaining staff and resident rosters, incident report and interviewing five (5) staff and two (2) residents.

The investigation revealed regarding Allegation: Staff inappropriately spoke to resident. It is alleged that a staff yelled or raised voice at client. LPA interviewed five (5) staff and one (1) of five (5) staff stated staff witness the yelling directed at client. One(1) staff stated staff would not considered that yelling. Two (2) staff were not present and could corroborate the allegation. LPA interviewed two (2) clients and two (2) of two (2) clients were able to corroborate the allegation.

(continued on 9099C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260403132948
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ERNIE'S PLACE
FACILITY NUMBER: 198600265
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/17/2026
Section Cited
CCR
80072(a)(3)
1
2
3
4
5
6
7
85072(a)(3) Personal Rights (a) Each client shall have personal rights which include:(3)To be free from unusual punishment, intimidation, mental abuse, or other actions of a punitive nature, including not limited to: interference with the daily living functions, including eating, or physical functioning. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Administrator will provide a refresher course on personal rights to all staff and send proof to LPA by POC date which is 04/17/2026
8
9
10
11
12
13
14
Staff yelled/raised voice at client, turned off TV client was watching and put client on a 20 minute time out before client could return to watch TV. Staff also threaten to call police on client which poses/posed a potential health or safety risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20260403132948
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ERNIE'S PLACE
FACILITY NUMBER: 198600265
VISIT DATE: 04/07/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(continued from 9099)
One client stated client heard loud voice that and able to identify staff. One (1) client stated client yelled at staff first. Staff stated staff did not think staff yelled at client. However, it is reported that staff was in the living room and client was in bedroom so staff would have to raise voice to be heard. The incident started, according to witness, because client was getting another client’s dishes to help clean them and staff yelled at client to leave them alone as that is another clients responsibility. That it is the goal of that client to do client’s own dishes. It escalated with staff and client yelling at each other. There is sufficient evidence to support this allegation.

Allegation: Staff did not allow resident to engage in an activity. It is alleged that staff turned on the TV that client was watching due to client’s behavior. LPA interviewed five (5) staff and three (3) of five (5) staff including staff that did not allow resident to engage in activity and turned TV off were able to corroborate the allegation. LPA interviewed two (2) residents and one (1) of (2) residents corroborated the allegation. Staff that turned TV off stated it was a mistake to do that and regretted the action. There is enough evidence to substantiate this allegation.

Allegation: Staff did not ensure that resident was free from punishment. It is alleged that staff turned TV off and asked client to wait 20 minutes off to punish client for client behavior. LPA interviewed five (5) staff and one (2) of five (5) staff were able to corroborate the allegation. One (1) staff stated staff did not do it for punishment. Staff stated staff was wrong for doing that but staff did not have ill intent and regretted it. LPA interviewed two clients and one (1) of two (2) clients was able to corroborate the allegation. The two parties involved (client and staff) both confirmed this allegation occurred. There is sufficient evidence to support this allegation.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore the allegations are found to be substantiated.

Deficiencies are cited on the attached LIC9099D.

Exit interview held. A copy of the report 9099D and appeal rights were provided.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3