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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600265
Report Date: 05/13/2025
Date Signed: 05/13/2025 04:27:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2025 and conducted by Evaluator Alberto Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250502082817
FACILITY NAME:ERNIE'S PLACEFACILITY NUMBER:
198600265
ADMINISTRATOR:GARCIA, NOEYFACILITY TYPE:
735
ADDRESS:630 N. NICHOLSONTELEPHONE:
(626) 280-7205
CITY:MONTEREY PARKSTATE: CAZIP CODE:
91755
CAPACITY:6CENSUS: 6DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
03:51 PM
MET WITH:Noey Garcia, Administrator TIME COMPLETED:
04:31 PM
ALLEGATION(S):
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Licensee does not ensure staff's records are up to date.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alberto Lopez made subsequent visit to deliver findings. LPA met with Noey Garcia, Administrator and discussed the purpose of the visit.

05/05/2025 The investigation consisted of LPA taking a tour of facility, inspecting the nonperishable food supply, interviewing four (4) staff and one (1) client, obtaining and reviewing training documents that facility had on hand and and reviewing staff and client rosters.
LPA interviewed four (4) staff including Administrator and one (1) client. LPA asked Administrator to send copies of 11 complete staff files to LPA for review.

The investigation revealed, regarding allegation; Licensee does not ensure staff's records are up to date. It is alleged that staff records are not complete, and that many staff lack ongoing yearly training. LPA reviewed fifteen staff records including Administrator and discovered that eleven (11) of fifteen (15) files lacked ongoing yearly training documentation. (continued on 9099C)
Substantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 28-AS-20250502082817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ERNIE'S PLACE
FACILITY NUMBER: 198600265
VISIT DATE: 05/13/2025
NARRATIVE
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(Continued from 9099)

Eleven (11) of fifteen (15) staff lacked evidence of ongoing training in their personnel files. S1 lacked an employment application. S1, S5, S6, S7, S8, S9, S10, S11, S12, S13, S14 all lacked documentation of ongoing training.

Administrator stated that they are behind on the training due to loss of staff that oversaw the training.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the allegation is found to be substantiated. Deficiencies are cited on the attached LIC 9099D.

Exit interview held. A copy of the report and appeal rights were provided.

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 28-AS-20250502082817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ERNIE'S PLACE
FACILITY NUMBER: 198600265
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/20/2025
Section Cited
CCR
80065(f)
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All personnel shall be given on-the-job training or shall have related experience which provides knowledge of and skill in the following areas, as appropriate to the job assigned and as evidenced by safe & effective job performance.
This requirement is not met as evidenced by:

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Licensee will provide ongoing training to the eleven (11) staff that need it and send proof to LPA by POC date.
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Eleven (11) of fifteen (15) staff lacked evidence of ongoing training in their personnel files. S1 lacked an employment application. S1,S5,S6,S7,S8,S9,S10,S11,S12,S13,S14 all lacked ongoing training.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2025 and conducted by Evaluator Alberto Lopez
COMPLAINT CONTROL NUMBER: 28-AS-20250502082817

FACILITY NAME:ERNIE'S PLACEFACILITY NUMBER:
198600265
ADMINISTRATOR:GARCIA, NOEYFACILITY TYPE:
735
ADDRESS:630 N. NICHOLSONTELEPHONE:
(626) 280-7205
CITY:MONTEREY PARKSTATE: CAZIP CODE:
91755
CAPACITY:6CENSUS: 6DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
03:51 PM
MET WITH:Noey Garcia, Administrator TIME COMPLETED:
04:31 PM
ALLEGATION(S):
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9
Licensee does not ensure there is sufficient 7 day non perishable food.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alberto Loepz made subsequent visit to deliver findings. LPA met with Noey Garcia, Administrator and discussed the purpose of the visit.

05/05/2025 The investigation consisted of LPA taking a tour of facility, inspecting the nonperishable food supply, interviewing four (4) staff and one (1) client, obtaining and reviewing training documents that facility had on hand and obtaining and reviewing staff and client rosters.

LPA asked Administrator to send copies of 11 complete staff files to LPA for review.

The investigation revealed regarding Licensee does not ensure there is sufficient 7-day nonperishable food. It Is alleged that facility does not have enough nonperishable food for 7 days.

(continued on 9099C)
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 28-AS-20250502082817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ERNIE'S PLACE
FACILITY NUMBER: 198600265
VISIT DATE: 05/13/2025
NARRATIVE
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(continued from 9099A)

LPA interviewed four (4) staff, and all four (4) staff members denied the allegation. LPA interviewed one (1) client and client was unable to answer this question. LPA tour of facility including the kitchen and food storage areas and the facility had enough 7-day nonperishable food on hand during the visit. LPA took photos of the food as evidence. There is insufficient evidence to substantiate this allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted with Administrator Noey Garcia and copy of report provided.

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5