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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600459
Report Date: 04/24/2025
Date Signed: 04/24/2025 12:45:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2025 and conducted by Evaluator Lizeth Villegas
COMPLAINT CONTROL NUMBER: 11-AS-20250408122850
FACILITY NAME:HERITAGE BOARD & CARE #1FACILITY NUMBER:
198600459
ADMINISTRATOR:MARILEE CRUZFACILITY TYPE:
735
ADDRESS:2330 & 2340 EAST 15TH STREETTELEPHONE:
(562) 900-5577
CITY:LONG BEACHSTATE: CAZIP CODE:
90804
CAPACITY:42CENSUS: 36DATE:
04/24/2025
UNANNOUNCEDTIME BEGAN:
09:03 AM
MET WITH:Licensee Marilee Cruz TIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Facility staff did not prevent illegal drug use in facility.
INVESTIGATION FINDINGS:
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On 04/24/25 at 9am Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit regarding the allegation(s) above. LPA met with Licensee (L1) Marilee Cruz as the purpose of today’s visit was explained.

The investigation consisted of the following: On 04/09/25 LPA Villegas obtained copies of the staff and resident roster, and requested the following documents for client #1 (C1) facesheet, admission agreement dated: 12/9/24, personal rights dated 12/9/24, physicians report dated: 9/19/24, needs and service plan dated: 3/11/25, medication administration records for March-April 2025, public guardian business card, and a copy of invoice dated 4/1/24. On 04/09/25 from 10am-11:22 am LPA conducted interviews with clients 2-5 (C2-C5). On 04/09/25 from 11:22am-11:55am LPA conducted interview with C1. On 04/09/25 from 12pm-12:40 pm LPA conducted interview with Licensee (L1), and at 12:40pm LPA conducted a tour of the facility including facility kitchen and pantry. On 4/11/25 at 10:30am The department conducted a secondary interview with C1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20250408122850
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: HERITAGE BOARD & CARE #1
FACILITY NUMBER: 198600459
VISIT DATE: 04/24/2025
NARRATIVE
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On 04/17/25 LPA conducted medication review, a secondary facility tour, and from 1pm-2:00pm LPA conducted interview with staff #1-3 (S1-S3).

The investigation revealed the following:
Allegation: Facility staff did not prevent illegal drug use in facility.
It is being alleged that staff members have allowed residents to use meth and smoke cigarettes in their rooms. On 04/09/25 from 10 am-11:55 am LPA conducted interviews with C1-C5 regarding the allegation above, 4 of 5 clients interviewed denied the allegation above, 1 of 5 clients interviewed confirmed the allegation above and reported clients can be seen through a window using meth everyday. On 04/09/25 from 12 pm-12:40 pm LPA conducted interview with L1 regarding the allegation above, L1 denied the allegation above and reported drug use on at the facility has been observed in the past. Per L1, clients were spoken to and were reminded of the drug policy that was signed upon admission, L1 continued to report that responsible parties were also made aware of the drug use. On 4/11/25 at 10:30am The department conducted a secondary interview with C1 regarding the allegation above, C1 denied the allegation above and denied observing clients in care using drugs at the facility. On 04/17/25 from 1 pm-2:00pm LPA conducted interview with S1-S3 regarding the allegation above, 2 of 3 staff interviewed denied the allegation above, 1 of 3 staff interviewed denied the allegation above and reported drug use has been observed in the past.
On 4/9/25 and 4/17/25 LPA conducted a tour of the facility and did not observe any client in care using drugs at the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided to Licensee.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2