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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600539
Report Date: 02/06/2025
Date Signed: 02/06/2025 01:30:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2025 and conducted by Evaluator Mary G Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250204091112
FACILITY NAME:PICO RIVERA GARDENSFACILITY NUMBER:
198600539
ADMINISTRATOR:JOYCE GARCIAFACILITY TYPE:
735
ADDRESS:6525 ROSEMEAD BLVD.TELEPHONE:
(562) 949-8489
CITY:PICO RIVERASTATE: CAZIP CODE:
90660
CAPACITY:185CENSUS: 158DATE:
02/06/2025
UNANNOUNCEDTIME BEGAN:
09:19 AM
MET WITH:Andrew De-Vera - Assistant AdministratorTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff do not ensure the facility intercom system is at a comfortable volume for clients in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst(s) (LPA)s Mary Flores and Blanca Gonzalez conducted an unannounced complaint investigation visit. LPAs met with Andrew and explained the reason of the visit.

The investigation consisted of the following: LPAs requested a copy of the client/staff roster. LPAs interviewed 10 clients and 6 staff. LPAs conducted a tour of the facility and tested the speakers throughout the building.

The investigation revealed the following: Regarding allegation: Staff do not ensure the facility intercom system is at a comfortable volume for clients in care. It is alleged the speakers at the facility it's back to being loud and it hurts the clients’ ears. Interviews conducted revealed 5 out of 10 clients feel the volume of the speakers are comfortable or sometimes they may not hear them and 3 out of 10 clients felt the volume of the speakers can be too loud. Interviews with staff revealed 4 out of 6 staff agreed that the volume of the speakers is set between 1 or 2 as some clients have complaint not to be able to hear them when they call and 2 out of 6 staff stated the speakers can be loud at times. (CONTINUED ON LIC 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Mary G Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 28-AS-20250204091112
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PICO RIVERA GARDENS
FACILITY NUMBER: 198600539
VISIT DATE: 02/06/2025
NARRATIVE
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During the tour of the facility the volume of the speakers vary throughout the building. Three of the speakers were noticed louder than the rest. The speaker across room 46 was noticed to be off. Per maintenance staff this speaker was disconnect on purpose to ensure the clients across it would feel comfortable with the sound.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Joyce Garcia Administrator and a copy of this report was provided.
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Mary G Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2