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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600539
Report Date: 01/07/2025
Date Signed: 01/07/2025 10:44:26 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/20/2024 and conducted by Evaluator Erik Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20241220094224
FACILITY NAME:PICO RIVERA GARDENSFACILITY NUMBER:
198600539
ADMINISTRATOR:JOYCE GARCIAFACILITY TYPE:
735
ADDRESS:6525 ROSEMEAD BLVD.TELEPHONE:
(562) 949-8489
CITY:PICO RIVERASTATE: CAZIP CODE:
90660
CAPACITY:185CENSUS: 150DATE:
01/07/2025
UNANNOUNCEDTIME BEGAN:
09:02 AM
MET WITH:Joyce Garcia - AdministratorTIME COMPLETED:
10:58 AM
ALLEGATION(S):
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9
Staff uses inappropriate language in the presence of residents in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Erik Zaragoza conducted a subsequent unannounced complaint visit to investigation the allegation listed above. LPA met with Joyce Garcia, administrator for the facility, and explained the purpose of the visit.

The investigation consisted of the following: During the initial visit conducted on 12/27/2024, obtained a copy of the staff and client rosters, interviewed Staff #1 - 2 (S1 - S2), and interviewed Clients #1 - 5 (C1 - C5). During today's visit, LPA interviewed Clients # 6 - 15 (C6 - C15), and Staff #3 - 4 (S3 - S4).

The investigation revealed the following: According to the allegation that "Staff uses inappropriate language in the presence of residents in care," it is alleged that S3 and S4 have used profane language in the presence of the other residents which have made them feel uncomfortable.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Erik Zaragoza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 01/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20241220094224
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PICO RIVERA GARDENS
FACILITY NUMBER: 198600539
VISIT DATE: 01/07/2025
NARRATIVE
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During interviews with the clients, thirteen (13) out of fifteen (15) interviewed did not corroborate the allegation. One of the clients interviewed stated that they have never heard staff use inappropriate language in front of the other clients in care, and that staff have been treating them and the other clients respectfully. Another client interviewed also stated that in their time living in the facility they have never witnessed any of the staff curing in front of the clients. During interviews with the staff, four (4) out of four (4) denied the allegation. Both S3 and S4 stated that they have never used inappropriate language in front of or directed towards the other clients and that they never would do this. Another staff interviewed stated that they have never heard of any of the other staff in the facility using foul language in front of the clients.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Erik Zaragoza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 01/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2