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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600539
Report Date: 03/05/2025
Date Signed: 03/05/2025 02:08:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2025 and conducted by Evaluator Christian Gutierrez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250226132704
FACILITY NAME:PICO RIVERA GARDENSFACILITY NUMBER:
198600539
ADMINISTRATOR:JOYCE GARCIAFACILITY TYPE:
735
ADDRESS:6525 ROSEMEAD BLVD.TELEPHONE:
(562) 949-8489
CITY:PICO RIVERASTATE: CAZIP CODE:
90660
CAPACITY:185CENSUS: 155DATE:
03/05/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Julia Elias Assistant AdministratorTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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9
Staff did not adequately address resident’s inappropriate behaviors.
INVESTIGATION FINDINGS:
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5
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13
Licensing Program Analyst (LPA) Christian Gutierrez conducted an unannounced complaint investigation regarding the above allegations. LPA was met by Assistant Administrator Julia Elias and explained the purpose of the visit. Administrator Joyce Garcia arrived shortly.

The investigation consisted of the following: LPA Gutierrez requested and obtained copies of staff roster, client’s roster, clients 1-clients 3 (C1-C3) identification and emergency information (LIC 601), appraisal needs and service plan (LIC 625) C1’s full assessment notes, and SIR reports for C1-C3. LPA conducted interviews with staff 1- staff 5 (S1-S5), and client's 1 – 10 (C1-C10).

SEE 9099C
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Christian Gutierrez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250226132704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PICO RIVERA GARDENS
FACILITY NUMBER: 198600539
VISIT DATE: 03/05/2025
NARRATIVE
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In regard to the allegation “Staff did not adequately address resident’s inappropriate behaviors”, it is alleged that staff are not taking appropriate actions to prevent a client from harassing and intimidating other clients. During interviews with clients seven (7) out of ten (10) clients felt staff is doing their job adequately and they feel safe. C6 stated staff can’t stop stuff from happening but they will do some about it if they see it. During interviews with staff five (5) out of five (5) feel staff is doing enough to prevent harassment at the facility. S1 stated there is a lot of he said she said with no actual proof. S5 stated they are steps taken with each client verbal warnings, written warnings, and possible evictions.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was given to Administrator Joyce Garcia.

NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Christian Gutierrez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2