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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600539
Report Date: 03/18/2025
Date Signed: 03/18/2025 12:09:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Jose Villalobos
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250312092617
FACILITY NAME:PICO RIVERA GARDENSFACILITY NUMBER:
198600539
ADMINISTRATOR:JOYCE GARCIAFACILITY TYPE:
735
ADDRESS:6525 ROSEMEAD BLVD.TELEPHONE:
(562) 949-8489
CITY:PICO RIVERASTATE: CAZIP CODE:
90660
CAPACITY:185CENSUS: 170DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Administrator Joyce GarciaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff do not maintain a comfortable temperature inside of facility for resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jose Villalobos conducted an unnanounced complaint investigation visit for the allegation listed above. LPA met with administrator Joyce Garcia and the purpose of the visit was discussed.

LPA conducted the following on todays visit: Toured the physical plant which included eight (8) random client rooms, LPA interviewed clients #1-#10 (C1-C10), interviewed staff #1-6 (S1-S6), and collected copies of the staff and client roster. The investigation revealed the following:

In regards to the allegation "Staff do not maintain a comfortable temperature inside of facility for resident" it is alleged that the facility is too cold for C1 and staff do not adress C1's concern. (6) of (6) Staff interviewed denied the allegation. (9) of (10) Clients interviewed could not corroborate the allegation...

Continued on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Jose Villalobos
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250312092617
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PICO RIVERA GARDENS
FACILITY NUMBER: 198600539
VISIT DATE: 03/18/2025
NARRATIVE
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Interviews show that the facility has thermostats controlling the temperature spread out throughout the hallways and in some client rooms. Staff interviewed were not aware of any clients currently having issues with the temperature in the facility or in the rooms. The thermostats are set to keep the temperature under 86 degrees and above 67 degrees. C1 stated there are times the room gets too cold and their body aches. C1 stated to not have actually notified staff of this issue. LPA observed temperatures in rooms entered to be comfortable. The thermostats observed were at 72 degrees and 68 degrees throughout the hallways and rooms entered. Based on interviews, files reviewed, and observations; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Joyce Garcia Administrator and a copy of this report was provided.
NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Jose Villalobos
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2