<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600539
Report Date: 12/18/2025
Date Signed: 12/18/2025 01:26:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2025 and conducted by Evaluator Erik Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20251216084501
FACILITY NAME:PICO RIVERA GARDENSFACILITY NUMBER:
198600539
ADMINISTRATOR:JOYCE GARCIAFACILITY TYPE:
735
ADDRESS:6525 ROSEMEAD BLVD.TELEPHONE:
(562) 949-8489
CITY:PICO RIVERASTATE: CAZIP CODE:
90660
CAPACITY:185CENSUS: 181DATE:
12/18/2025
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Joyce Garcia - AdministratorTIME COMPLETED:
01:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not prevent individual(s) in the facility from harming client in care
Staff did not safeguard client's money
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Erik Zaragoza conducted an unannounced complaint visit to investigate the allegations listed above. LPA met with Joyce Garcia, administrator for the facility, and explained the purpose of the visit.

The investigation consisted of the following: LPA interviewed Staff #1 - 4 (S1 - S4), Clients #1 - 12 (C1 - C12), obtained the staff and client rosters, and also obtained the FACE Sheet, facility banking statements, Physician's Report, and appriasal for C1.

The investigation consisted of the following: In regards to the allegation that "Staff did not prevent individual(s) in the facility from harming client in care," it is alleged that staff have not prevented C1 from being physically harmed by certain individuals in the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20251216084501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PICO RIVERA GARDENS
FACILITY NUMBER: 198600539
VISIT DATE: 12/18/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During interviews with the clients, none of them corroborated the allegation. C1 had stated that they have not been physically harmed by any of the clients or staff recently. All of the other clients interviewed stated that they have never been hurt physically by anyone else while living in the facility. During interviews with the staff, none of them corroborated the allegation. One of the staff interviewed stated that no one in the facility has harmed C1 at all recently. Another staff member stated that they have not heard of C1 being harmed by anyone in the facility, and that nothing like this has been reported to staff. LPA did not observe any injuries to C1's body during the interview.

In regards to the allegation that "Staff did not safeguard client's money," it is alleged that someone at the facility has been taking C1's money. During interviews with the clients, none of them corroborated the allegation. C1 did not mention that their money has been taken from them by anyone during the interview, and stated that they are working towards having the facility become their own payee for social security. All other clients denied having any problems with their money or it being taken from them by anyone while living in the facility. During interviews with the staff, none of them corroborated the allegation. One of the staff interviewed stated that C1 is currently their own payee, so the facility is not even able take the money of C1 in any way. All other staff stated that they have never heard of concerns regarding C1's money being taken from them.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2