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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600539
Report Date: 12/11/2025
Date Signed: 12/11/2025 10:50:00 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2025 and conducted by Evaluator Nune Margaryan
COMPLAINT CONTROL NUMBER: 28-AS-20250514130024
FACILITY NAME:PICO RIVERA GARDENSFACILITY NUMBER:
198600539
ADMINISTRATOR:JOYCE GARCIAFACILITY TYPE:
735
ADDRESS:6525 ROSEMEAD BLVD.TELEPHONE:
(562) 949-8489
CITY:PICO RIVERASTATE: CAZIP CODE:
90660
CAPACITY:185CENSUS: 177DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Joyce Garcia TIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Licensee is not preventing residents from selling illegal drugs on the premises.
Licensee is not preventing residents from using illegal drugs on the premises.
Staff do not prevent resident from harassing other residents in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nune Margaryan conducted a subsequent complaint visit to deliver findings for the allegations listed above. LPA met with Administrator Joyce Garcia and explained the reason for the visit.

Investigation consist of following: At the time of Department’s visits conducted on 05/15/25, 06/06/25 and 12/08/25 copies of residents and staff roster requested, facility tour conducted, obtained relevant documents and Interviews were conducted with Administrator, Staff 1 (S1) – Staff 3 (S3) and Client 1 (C1) – Client 14 (C14). Client 15 (C15) and Client 16 (C16) were interviewed on 12/09/25 over the phone.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Nune Margaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 28-AS-20250514130024
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PICO RIVERA GARDENS
FACILITY NUMBER: 198600539
VISIT DATE: 12/11/2025
NARRATIVE
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The investigation revealed the following: Allegations: Licensee is not preventing client from selling illegal drugs on the premises and Licensee is not preventing residents / client from using illegal drugs on the premises. It was alleged that there is ongoing illegal drug selling and use by clients at this facility. Interviewed Administrator and staff stated that they knew that there is a drug problem at the facility and had been addressing it. Administrator stated that some of the known drug users/dealers in the facility are no longer living there. Administrator indicated that as a mental health residential facility it is inevitable that many clients arrive with histories of substance use disorders and this risk factor is fully recognized and taken into consideration during the admission process. Administrator and interviewed staff stated that clients with previous histories or allegations involving substance use or trafficking / selling were relocated to rooms within camera- monitored zones for closer supervision and any client who has been proven, through investigation or verified evidence, to be selling or distributing substances has been formally discharged from the facility. Interviewed Administrator stated there have been previous instances of former clients trespassing and entering the facility without permission. Also drug dealers walking around the outside of the facility, presumably selling drugs. At the time of interview Administrator noted that pictures and videos were taken and Assistant Administrator took them to the Sheriff’s Department (Sheriff’s report # 925-023-64-1515-263 was provided). It was reported that one of former client was selling drugs near to the facility and for damaging property (videos were provided). Interviewed Administrator and staff stated that to further enhance security and accountability additional surveillance cameras were installed to improve coverage, auto lock systems were installed on all exterior doors during nighttime hours to prevent unauthorized access. Interviewed staff stated there is constant supervision with surveillance cameras installed in the common areas and staff doing their rounds. Also to support rehabilitation efforts, facility partnered with a professional substance abuse counseling company that provide on–site services Monday through Friday from 9am -5pm. They mentioned that counselors do group counseling and individual if needed. Total sixteen (16) clients were interviewed. (2) clients out of (16) stated that there is a drug problem in the facility. Interviewed C1 and C2 stated that one of facility client (now former client) had offered them drugs and from where they could get drug from.

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SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Nune Margaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 28-AS-20250514130024
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PICO RIVERA GARDENS
FACILITY NUMBER: 198600539
VISIT DATE: 12/11/2025
NARRATIVE
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When C1 was asked who sells or uses drugs at the facility, C1 responded “I don’t want any part of that”. Interviewed C2 stated there is a drug problem at the facility and Administrator tends to give second chances to individuals who use drugs. (14) out of (16) Interviewed clients stated that some clients may be using drugs while out in the community and stated that they were not witnessed that any client using or selling drugs at the facility. Clients stated using illegal drugs/substances is prohibited as part of the house rules and staff do not allow it and if staff believed someone was under the influence, law enforcement is called.

Allegation: Staff do not prevent client from harassing other client in care. It was alleged that staff are not taking appropriate actions to prevent a client harassing other clients. A few months ago (RP could not say when) C1 and C2 were in the laundry room and C3 came in blocked the door, refused to let them out and pushed C1. Interviewed Administrator and staff stated that facility staff always prevent clients from harassing other clients in care. They stated if they observe any client harassing another client, they will intervene right away to prevent the situation from escalating. Interviewed Administrator stated that on 12/19/24 C1 and C2 came to Administrator’s office and reported that C3 was harassing them. They stated that they were in laundry room when C3 came, harassed them and pushed C1. Administrator stated upon receiving the complaint, they immediately reviewed the surveillance camera footage from the laundry room. The video showed that C1 and C2 were already in the laundry room prior to C3 arrival. C3 appeared to lean against the door in a manner that resembled blocking the doorway; however, no physical contact toward either individual is observed in the video. The footage clearly showed that C1 and C2 pushed C3 and C3 did not respond physically or push back at any time. C1 and C2 called the law enforcement, when sheriff came and we showed the video, no charges made as the video showed that there was no assault or harassment was committed. Administrator stated that both parties were spoken separately. Clients were reminded that they must respect shared spaces and maintain peaceful interactions. Interviewed staff stated that they were aware of the incident that happened in the laundry room between C1, C2 and C3. They stated that staff reviewed the CCTV recording. Recording showed that C3 didn’t harass or push C1 nor C2.

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SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Nune Margaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 28-AS-20250514130024
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PICO RIVERA GARDENS
FACILITY NUMBER: 198600539
VISIT DATE: 12/11/2025
NARRATIVE
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LPA interviewed a total of 16 clients. 2 out of the 16 clients stated they have been harassed by other clients at the facility and reported to the staff. The rest of the clients stated they have never been harassed by other clients, and they have not seen or heard of anyone being harassed. They stated that staff is nice and doing good job to prevent harassment at the facility. They help with anything they need, and they feel safe at the facility.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

An exit interview was conducted, and a copy of this report was given to Administrator Joyce Garcia.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Nune Margaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4