198600539-1-8-2026-28-AS-RORN-DQYV8C-20260204151233

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198600539
Report Date: 01/08/2026
Date Signed: 01/08/2026 12:36:26 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/31/2025 and conducted by Evaluator Elizabeth Irra

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20251231080719

FACILITY NAME:	PICO RIVERA GARDENS		FACILITY NUMBER:	198600539
ADMINISTRATOR:	JOYCE GARCIA		FACILITY TYPE:	735
ADDRESS:	6525 ROSEMEAD BLVD.		TELEPHONE:	(562) 949-8489
CITY:	PICO RIVERA	STATE: CA	ZIP CODE:	90660
CAPACITY:	185	CENSUS: 180	DATE:	01/08/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Julia Elias and Joyce Garcia		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Staff do not safeguard client's money.
Staff do not treat client with dignity and respect.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Elizabeth Irra conducted a visit to investigate the above allegations. LPA met with Julia Elias and discussed the purpose of today’s visit. Joyce Garcia arrived at approximately 9:20 A.M..

During this visit, LPA obtained a copy of the client and staff rosters, reviewed Personal Incidental Monies (P&I) records for Client #1 (C-1) through Client #10 (C-10) and obtained relevant documentation, interviewed Client #1 (C-1) through Client #10 (C-10) and interviewed Staff #1 (S-1) through Staff #5 (S-5).

Refer to LIC 9099C for the continuation of this report.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Elizabeth Irra
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20251231080719

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: PICO RIVERA GARDENS	FACILITY NUMBER: 198600539
	VISIT DATE: 01/08/2026

NARRATIVE

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Allegation: Staff do not safeguard client's money. It has been alleged that facility staff takes $1,200.00 of a clients’ money without the clients’ knowledge. Staff interviews revealed that staff do not keep clients’ money. Interviewed staff indicated that clients board and care costs are covered by the client’s Social Security Income (SSI) and that clients also receive a monthly Personal and Incident (P&I) allowance for their own personal spending. Interviewed staff indicated that the clients receive their P&I monies every Wednesday and that clients sign off a document to confirm the disbursement. Interviewed staff indicated that they have not received any complaints pertaining to this matter. (9) out of (10) interviewed clients revealed that their board and care costs are paid by their SSI benefit. (9) out of (10) interviewed clients revealed that clients are provided with their Personal and Incidental Monies (P&I) every Wednesday. (9) out of (10) interviewed clients indicated that they have not heard anyone complaining about this matter nor that they have any concerns. Interviews and documentation do not corroborate this allegation.

Allegation: Staff do not treat client with dignity and respect. It has been alleged that staff does not treat a client well and make them “feel stupid”. Staff interviews revealed that clients are treated with dignity and respect. Interviewed staff indicated that they have not witnessed any staff being disrespectful to any clients. Interviewed staff indicated that they have not received any complaints pertaining to this matter. Staff interviews revealed that staff are trained on clients rights and mandated reporting. (9) out of (10) client interviews revealed that staff treat clients with dignity and respect. (9) out of (10) client interviews indicated that they have not witnessed any staff being disrespectful to any clients. (9) out of (10) client interviews indicated that they have not heard anyone complaining about staff not treating clients with dignity and respect. Interviews do not corroborate this allegation.

Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted. A copy of this report and appeals rights were provided to Joyce Garcia.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Elizabeth Irra
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

LIC9099 (FAS) - (06/04)

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