198600539-4-21-2026-28-AS-DSIS-DTEPSV-20260423113456

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198600539
Report Date: 04/21/2026
Date Signed: 04/21/2026 04:35:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2026 and conducted by Evaluator Erik Zaragoza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260213094910

FACILITY NAME:	PICO RIVERA GARDENS		FACILITY NUMBER:	198600539
ADMINISTRATOR:	JOYCE GARCIA		FACILITY TYPE:	735
ADDRESS:	6525 ROSEMEAD BLVD.		TELEPHONE:	(562) 949-8489
CITY:	PICO RIVERA	STATE: CA	ZIP CODE:	90660
CAPACITY:	185	CENSUS: 171	DATE:	04/21/2026
		UNANNOUNCED	TIME BEGAN:	11:18 AM
MET WITH:	Joyce Garcia - Administrator		TIME COMPLETED:	04:49 PM

ALLEGATION(S):

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Staff sexually active with resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Erik Zaragoza conducted a subsequent unannounced complaint visit to address the allegations listed above. LPA met with Joyce Garcia, administrator for the facility, and explained the purpose of the visit.

The investigation consisted of the following: During the initial visit on 2/13/2026, LPA Tena Herrera toured facility and obtained copies of the staff roster and client roster. On 3/3/2026, Investigations Branch (IB) investigator Dennis Seng interviewed C1. During today's visit, LPA Erik Zaragoza interviewed Clients #2 - 10 (C2 - C10), and Staff #1 - 4 (S1 - S4). LPA Erik Zaragoza attempted to call S5 to conduct a phone interview, however LPA was not able to get in touch with the former staff member.

The investigation revealed the following: In regards to the allegation that "Staff sexually active with resident," it is alleged that S5 had a sexual relationship with C1 before being terminated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260213094910

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: PICO RIVERA GARDENS	FACILITY NUMBER: 198600539
	VISIT DATE: 04/21/2026

NARRATIVE

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During interviews with the clients, none of them corroborated the allegation. During IB investigator Seng's interview with C1, they denied that they ever had a sexual relationship with S5. During interviews with the other clients of the facility, none of them stated that they directly witnessed S5 being engaged in a romantic or sexual relationship with C1. During interviews with the staff, none of them corroborated the allegation. One staff interviewed stated that S5 was terminated due to excessive absenteeism, and only found out about the allegation after the fact, to which C1 stated that this never occurred. Other staff stated that S5 and C1 denied the allegation as well, and never confirmed if they were ever in a relationship. LPA Erik Zaragoza attempted to contact S5 but did not get in contact with them.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report, along with the appeal rights, was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

LIC9099 (FAS) - (06/04)

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