198600539-4-21-2026-28-AS-DSIS-DUQSUE-20260604141102

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198600539
Report Date: 04/21/2026
Date Signed: 04/21/2026 04:38:17 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2026 and conducted by Evaluator Erik Zaragoza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260414090914

FACILITY NAME:	PICO RIVERA GARDENS		FACILITY NUMBER:	198600539
ADMINISTRATOR:	JOYCE GARCIA		FACILITY TYPE:	735
ADDRESS:	6525 ROSEMEAD BLVD.		TELEPHONE:	(562) 949-8489
CITY:	PICO RIVERA	STATE: CA	ZIP CODE:	90660
CAPACITY:	185	CENSUS: 171	DATE:	04/21/2026
		UNANNOUNCED	TIME BEGAN:	11:18 AM
MET WITH:	Joyce Garcia - Administrator		TIME COMPLETED:	04:49 PM

ALLEGATION(S):

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Facility does not have a qualified administrator

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Erik Zaragoza conducted an unannounced complaint visit to address the allegations listed above. LPA met with Joyce Garcia, administrator for the facility, and explained the purpose of the visit.

The investigation consisted of the following: LPA interviewed Clients #1 - 10 (C1 - C10), Staff #1 - 4 (S1 - S4), reviewed active administrator certificates in the Administrator Certification Bureau (ACB) website, and also reviewed the staff file for S1.

The investigation revealed the following: In regards to the allegation that "Facility does not have a qualified administrator," it is alleged that S1 has been working at the facility as an administrator, however they do not currently have a valid administrator certificate.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260414090914

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: PICO RIVERA GARDENS	FACILITY NUMBER: 198600539
	VISIT DATE: 04/21/2026

NARRATIVE

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During interviews with the clients, none of them corroborated the allegation. One client interviewed stated that S1 does not at all represent themselves as the administrator for the facility, and that instead the administrator is Joyce Garcia which has been clearly defined for the clients. Another client interviewed also stated that S1 does not say that they are the administrator for the facility, and does not call themselves the administrator to the clients. During interviews with the staff, none of them corroborated the allegation. S1 stated that they do not advertise themselves as the administrator of the facility, and that instead the administrator is Joyce Garcia. During interview with S4, they explained that S1 is not the administrator for the facility, and that they do not require an administrator certificate in order to work at the facility. Per Title 22 regulations, there is not requirement that the assistant administrator hold an administrators certificate, only that they "meets the qualifications of Section 80065, who shall be capable of, and responsible and accountable for, management and administration of the facility in compliance with applicable law and regulation." Based on record review of S1's file and documents, they do meet the requirements of section 80065 as required.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report, along with the appeal rights, was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

LIC9099 (FAS) - (06/04)

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