198600539-6-1-2026-28-AS-LHIS-DUXRCB-20260611125403

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198600539
Report Date: 06/01/2026
Date Signed: 06/01/2026 03:08:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2026 and conducted by Evaluator Jewel Baptiste

COMPLAINT CONTROL NUMBER: 28-AS-20260527141859

FACILITY NAME:	PICO RIVERA GARDENS		FACILITY NUMBER:	198600539
ADMINISTRATOR:	JOYCE GARCIA		FACILITY TYPE:	735
ADDRESS:	6525 ROSEMEAD BLVD.		TELEPHONE:	(562) 949-8489
CITY:	PICO RIVERA	STATE: CA	ZIP CODE:	90660
CAPACITY:	185	CENSUS: 171	DATE:	06/01/2026
		UNANNOUNCED	TIME BEGAN:	09:36 AM
MET WITH:	Administrator Joyce Garcia		TIME COMPLETED:	03:13 PM

ALLEGATION(S):

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Facility staff is not keeping the facility free of bed bugs.
Staff is not meeting the clients needs.

INVESTIGATION FINDINGS:

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On 06/01/2026, Licensing Program Analyst (LPA) Jewel Baptiste conducted an initial visit to investigate the above allegations. LPA met with Joyce Garcia, Administrator, and discussed the purpose of today's visit.

During the initial visit, LPA Baptiste obtained a copy of the resident roster, staff roster, C1’s Medication administration record (MAR) for 2 months, Pest control reports dated April 20th, May 18th, and May 26th, and a photo of a dead bedbug on C1’s bed. LPA interviewed the administrator and a total of 4 staff, who shall be referred to as S1 through S4. There is a total of 18 clients interviewed. They shall be known as Client #1 – Client #18 (C1-C18). LPA Baptiste also toured 18 client rooms with the Administrator.

Report continued on 9099c

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Jewel Baptiste
LICENSING EVALUATOR SIGNATURE:	DATE: 06/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260527141859

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: PICO RIVERA GARDENS	FACILITY NUMBER: 198600539
	VISIT DATE: 06/01/2026

NARRATIVE

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The investigation reveals the following: "Facility staff is not keeping the facility free of bed bugs”. It is alleged that C1 was seen with live bed bugs crawling on their bed and clothing. During the visit, the Administrator denied the allegation, stating that C1 has bed bugs because C1 has repeatedly brought in furniture from the outside. Staff have always removed the furniture whenever they see it in C1’s room. The facility further stated that they spend a lot of money on treatment and on changing mattresses and bedding. They confirmed that this is the 4^th mattress they have replaced for C1. All staff stated they have not seen bed bugs in the facility and confirmed that a pest control company visits multiple times a month. The administrator showed proof of a scheduled pest control treatment for today. 14 out of 18 clients stated they do not have bed bugs. 1 out of 18 clients stated they are unsure.3 out of 18 clients saw bed bugs or signs of bed bugs. LPA observed that on all pest control invoices, C1’s room was treated.

The investigation reveals the following: " Staff is not meeting the client’s needs”. It is alleged that C1 was not treated for bed bug bites. During the visit, the Administrator denied the allegation, stating that they applied cream to the client’s bites and that they met the client's needs. 4 out of 4 staff are unaware of a cream for the clients' bites. 1 of the 4 staff members stated that it was reported to them that C1 had bites, but when they asked C1, C1 denied it. They also observed C1’s arms and didn’t see bites on them. 1 out of the 18 clients stated they are not treated for bites because they go away in the morning, and the facility meets their needs. 17 out of 18 clients stated their needs are being met.

Based on LPA's interviews, the investigation revealed that, although the allegation may have occurred or is valid, there is no preponderance of evidence to prove whether the alleged violation did or did not occur; the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Administrator Joyce Garcia, and a copy of this record was provided.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Jewel Baptiste
LICENSING EVALUATOR SIGNATURE:	DATE: 06/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026

LIC9099 (FAS) - (06/04)

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