198600539-4-28-2026-28-AS-DSIS-DVESNF-20260626140125

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198600539
Report Date: 04/28/2026
Date Signed: 04/28/2026 01:21:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2026 and conducted by Evaluator Erik Zaragoza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260422085825

FACILITY NAME:	PICO RIVERA GARDENS		FACILITY NUMBER:	198600539
ADMINISTRATOR:	JOYCE GARCIA		FACILITY TYPE:	735
ADDRESS:	6525 ROSEMEAD BLVD.		TELEPHONE:	(562) 949-8489
CITY:	PICO RIVERA	STATE: CA	ZIP CODE:	90660
CAPACITY:	185	CENSUS: 169	DATE:	04/28/2026
		UNANNOUNCED	TIME BEGAN:	10:38 AM
MET WITH:	Joyce Garcia - Administrator		TIME COMPLETED:	01:31 PM

ALLEGATION(S):

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Facility staff are not properly addressing bed bugs in the facility
Residents sustained bedbug bites due to staff neglect

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Erik Zaragoza conducted an unannounced complaint visit to address the allegations listed above. LPA met with Joyce Garcia, administrator for the facility, and explained the purpose of the visit.

The investigation consisted of the following: LPA obtained copies of the client roster, obtained an invoice of the most recent weekly pest control service conducted at the facility from 4/27/2026, interviewed Clients #1 - 13 (C1 - C13), interviewed Staff #1 - 3 (S1 - S3), and also conducted a tour of the facility along with sixteen (16) client bedrooms.

The investigation revealed the following: In regards to the allegation that "Facility staff are not properly addressing bed bugs in the facility," it is alleged that the facility has bed bugs and staff have not been properly trying to get rid of them.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260422085825

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: PICO RIVERA GARDENS	FACILITY NUMBER: 198600539
	VISIT DATE: 04/28/2026

NARRATIVE

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During interviews with the clients, none of them corroborated the allegation. One client interviewed stated that their room is clean and does not have any issues with bed bugs. Another clients interviewed stated that while they did have bedbugs in the past, their room no longer contains any bedbugs and therefore it is no longer an issue. during interviews with the staff, none of them corroborated the allegation. One staff member stated that they do have a contract with a pest control company and do weekly services on the facility, and also service the rooms themselves when it is reported that there is any issue with bedbugs in a client bedroom. Another staff member stated that while some clients bring items into the facility from the community which causes bedbugs to be present in their rooms, they do address these issues and have their rooms services once they are aware. During the room checks of the sixteen (16) client bedrooms, LPA did not observe any bedbugs in the rooms or mattresses of the clients.

In regards to the allegation that "Residents sustained bedbug bites due to staff neglect," it is alleged the clients have sustained bedbug bites in the facility due to staff neglecting to address the bedbugs present in the facility. During interviews with the clients, none of them corroborated the allegation. All clients interviewed stated that they were not suffering from any bedbug bites at the time of the visit. During interviews with the staff, none of them corroborated the allegation. One staff member interviewed stated that they were not aware of any clients experiencing bedbug bites due to bed bugs being present. Another staff interviewed stated that while one client had bedbugs in their room due to bringing furniture in from the community, their room was treated three (3) weeks ago and is not experiencing any bedbug bites. During interviews with the clients and tour of the facility, LPA did not observe any resemblance of bedbug bite marks of the clients of the facility.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report, along with the appeal rights, was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026

LIC9099 (FAS) - (06/04)

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