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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600539
Report Date: 10/21/2025
Date Signed: 10/21/2025 11:21:41 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2025 and conducted by Evaluator Alberto Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20251014110144
FACILITY NAME:PICO RIVERA GARDENSFACILITY NUMBER:
198600539
ADMINISTRATOR:JOYCE GARCIAFACILITY TYPE:
735
ADDRESS:6525 ROSEMEAD BLVD.TELEPHONE:
(562) 949-8489
CITY:PICO RIVERASTATE: CAZIP CODE:
90660
CAPACITY:185CENSUS: 178DATE:
10/21/2025
UNANNOUNCEDTIME BEGAN:
09:39 AM
MET WITH:Joyce Garcia, Administrator TIME COMPLETED:
11:29 AM
ALLEGATION(S):
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Staff did not prevent a resident from mentally abusing another resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alberto Lopez conducted a complaint investigation on the allegation listed above. LPA arrived unannounced and met with Staff, Julia Elias. The purpose of the visit was explained. Administrator Joyce Garcia assisted with the visit.

During the visit today, LPA obtained copies of the staff and client rosters and documents for Client #1. LPA interviewed Staff #1 – #3 and Clients #1 - #10. LPA took tour of facility.

The investigation revealed the following:
Allegation: Staff did not prevent a resident from mentally abusing another resident in care. It is alleged that C1 roommate is mentally abusing C1 and staff are not doing anything about it, also that staff have evicted client.

(continued on 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20251014110144
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PICO RIVERA GARDENS
FACILITY NUMBER: 198600539
VISIT DATE: 10/21/2025
NARRATIVE
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(continued from 9099)

LPA interviewed three (3) staff S#1 -S#3 and all three staff denied the allegation. LPA interviewed ten (10) residents and nine (9) of ten (10) residents could not corroborate the allegation. All three (3) staff stated that C1 is not being evicted. Staff stated that they have moved C1’s roommates at least five (5) times to other rooms due to C1 complaints about them. But that C1 has never brought up the allegations that roommate was abusing C1 mentally. Nine (9) of ten (10) clients interviewed stated that they have never being harassed by C6 and have never heard or witnessed C6 harassing anyone. LPA took tour of facility and did not observe any clients harassing any other clients and all were minding their own business and calm.

Based on statements and interviews conducted with staff, clients, and review of client file, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2