198600550-2-9-2026-28-AS-RORN-DRFLX9-20260219080823

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198600550
Report Date: 02/09/2026
Date Signed: 02/09/2026 11:04:46 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2026 and conducted by Evaluator Christian Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260204093114

FACILITY NAME:	NEW DAY BEHAVIOR		FACILITY NUMBER:	198600550
ADMINISTRATOR:	SANTOS DOMINGUEZ		FACILITY TYPE:	775
ADDRESS:	1755 S. BARRANCA AVE.		TELEPHONE:	(626) 966-1136
CITY:	GLENDORA	STATE: CA	ZIP CODE:	91740
CAPACITY:	30	CENSUS: 38	DATE:	02/09/2026
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	Santos Dominguez		TIME COMPLETED:	11:20 AM

ALLEGATION(S):

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Facility did not report incident to appropriate agencies in a timely manner
Staff did not prevent a resident from getting hair pulled

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Christian Gutierrez conducted an unannounced complaint visit in response to the above allegations. LPA met with Program Director Santos Dominguez who assisted with today’s visit.

On today’s visit LPA’s obtained copies of the following documents: Staff roster, client roster, employee phone numbers and special incident report SIR. LPA interviewed Program director and staff #3 (S3). LPA did a phone interview with staff 1(S1) and staff 2 (S2). LPA interviews C1 in person and clients 2-4 (C2-C4) over the telephone.

SEE LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260204093114

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: NEW DAY BEHAVIOR	FACILITY NUMBER: 198600550
	VISIT DATE: 02/09/2026

NARRATIVE

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In regard to the allegation “Facility did not report incident to appropriate agencies in a timely manner”, It is alleged that staff failed to report incident that occurred on 11/04/2025 in a timely manner to required agencies. During interviews with Program Director, it was revealed that special incident report SIR and SOC 341 was faxed to Licensing, consumers home, ombudsman and regional center staff on 11/05/2025. Copies were provided at time of visit. LPA also obtained documents from case caring LPA Blanca Gonzalez that the facility faxed over special incident report SIR, and SOC 341 on 11/05/2025 7 pages included before visit.

In regard to the allegation “Staff did not prevent a resident from getting hair pulled”, It is alleged that S1 pulled C1’s hair while in van. During interviews with Program Director and staff two (2) out of four (4) staff stated that they did not witness any hair pulling of a client. Program Director stated that S1 has no prior write ups and has never been accused of pulling a client’s hair before. During interviews with clients’ four (4) out of four (4) clients stated that they have never had their hair pulled or ever witnessed a client getting their hair pulled by staff. Regional center investigated and found the allegations inconclusive.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026

LIC9099 (FAS) - (06/04)

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