<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600550
Report Date: 03/26/2026
Date Signed: 03/26/2026 01:57:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2026 and conducted by Evaluator Blanca Gonzalez
COMPLAINT CONTROL NUMBER: 28-AS-20260323164242
FACILITY NAME:NEW DAY BEHAVIORFACILITY NUMBER:
198600550
ADMINISTRATOR:SANTOS DOMINGUEZFACILITY TYPE:
775
ADDRESS:1755 S. BARRANCA AVE.TELEPHONE:
(626) 966-1136
CITY:GLENDORASTATE: CAZIP CODE:
91740
CAPACITY:30CENSUS: 14DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
09:34 AM
MET WITH:Santos Dominguez Program DirectorTIME COMPLETED:
02:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff left client unsupervised.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Blanca Gonzalez conducted an unannounced initial 10-day complaint investigation visit regarding the above allegation. LPA Gonzalez was greeted by Program Director Santos Dominguez, and the purpose of the visit was explained.

The investigation consisted of the following: LPA Gonzalez requested and obtained copies of staff roster and client roster. LPA received copies of in-service trainings and logs. LPA reviewed files for client #1 (C1) and staff #4 (S4). LPA reviewed CCTV video footage from 03/19/26, interviewed staff #1-3 (S1- S3). LPA was not able to interview C1 due to C1 being nonverbal.
continued on LIC9099
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260323164242
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: NEW DAY BEHAVIOR
FACILITY NUMBER: 198600550
VISIT DATE: 03/26/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The investigation revealed the following: Regarding the allegation “Staff left client unsupervised” it was reported that on March 19, 2026, C1 was left in the van unattended for about three minutes from 10am to 10:03am. Due to cognitive abilities, clients 1-5 were not able to answer LPA's questions. LPA interviewed three (3) staff. S2 showed LPA CCTV video footage for March 19, 2026, from 9:57am to 10:06am. LPA observed S3 walking three (3) clients out of the van and into the facility at 10:00am. S4 followed with another client, and walked away from the van. S4 was the last staff member to exit the van and left C1 unattended, alone from 10:00am to 10:03am in the van. S3 returned at 10:03am to move the van from the unloading area to park the van. The video shows S3 entering the van, beginning to reverse but did not park and returned to the unloading area. S3 exited the driver’s side, walked around to the passenger side and is seen walking C1 out of the van and into the facility. S3 stated they noticed C1 was still in the van when they returned to the van to park in the designated parking area. A Civil Penalty is accessed in the amount of $500 for Absence of Supervision.

Based on LPA’s observations and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated.

California Code of Regulations (Title 22), are being cited on the attached LIC 9099 D.

An exit interview was conducted, and a copy of this report along with LIC 9099D, LIC421IM and appeal rights were provided Program Director Santos Dominguez.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20260323164242
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: NEW DAY BEHAVIOR
FACILITY NUMBER: 198600550
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/27/2026
Section Cited
CCR
82078(a)(1)
1
2
3
4
5
6
7
82065.1 Personnel Qualifications and Duties (a) The following requirements shall apply to direct care staff ...(1) Direct care staff shall be responsible for care and supervision of clients...
This standard is not met at evidence by:

1
2
3
4
5
6
7
Program Director immediately addressed the concern and held an emergency staff meeting. Program Director also provided in-service staff trainings regarding supervision responsibilites and Zero Tolerance for neglect. Logs of trainings were already submitted to LPA as proof of correction. S4 for was terminated due to Zero Tolerance for neglect.
8
9
10
11
12
13
14
Based on observation and interviewes, C1 was left unsupervised in the facility van for approximately 3 minutes which poses and immediate risk to the health, safety or personal rights to clients in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3