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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600558
Report Date: 07/09/2026
Date Signed: 07/09/2026 09:05:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2026 and conducted by Evaluator Gabriela Castro
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260706091232
FACILITY NAME:PALS EINDELIJK EL MONTEFACILITY NUMBER:
198600558
ADMINISTRATOR:GLORIA GALLEGOSFACILITY TYPE:
775
ADDRESS:11645 MCBEAN DR.TELEPHONE:
(626) 279-1064
CITY:EL MONTESTATE: CAZIP CODE:
91732
CAPACITY:60CENSUS: 44DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Gloria Gallegos Program Director and Ezequiel Meza, Program ManagerTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff speak inappropriately to clients
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Gabriela Castro conducted an unannounced complaint investigation visit on 07/09/2026 to deliver findings regarding the above allegation. LPA was greeted by Gloria Gallegos, Program Director, and Ezequiel Meza, Program Manager. LPA explained the purpose of the visit.

During the investigation, LPA reviewed and obtained copies of the client roster, staff roster, C1 and C2's Face Sheets, Individual Program Plans (IPPs), and Statement of Discussion notes. LPA also conducted a tour of the facility and interviewed four (4) staff members (S1–S4) and one (1) witness. LPA attempted to interview C1, C2, and additional clients; however, due to their cognitive limitations and nonverbal status, interviews were not possible.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Gabriela Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260706091232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PALS EINDELIJK EL MONTE
FACILITY NUMBER: 198600558
VISIT DATE: 07/09/2026
NARRATIVE
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Allegation:Staff speak inappropriately to clients

It was alleged that staff spoke inappropriately to clients during redirection. During staff interviews, conflicting statements were obtained regarding the reported interaction. During an interview with Witness 1 (W1), W1 stated that S3 used inappropriate language while redirecting a client. S3 acknowledged making the statement, "I don't care what they say, you are not going to do what you want," but explained it was intended to redirect the client from engaging in unsafe behavior. Facility management acknowledged prior concerns regarding S3's tone of voice and stated the concerns had been addressed through coaching, written disciplinary action, and Professional Boundaries training. LPA attempted to interview the involved client; however, due to the client's cognitive limitations and nonverbal status, an interview was not possible

Based on LPA's interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC 9099D.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Gabriela Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20260706091232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: PALS EINDELIJK EL MONTE
FACILITY NUMBER: 198600558
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/24/2026
Section Cited
CCR
82072(a)(1)
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(a) Each client shall have personal rights which include, but are not limited to, the following:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.

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Management shall ensure all staff treat clients with dignity and respect and communicate in a professional and respectful manner at all times. A training shall be conducted for all direct care staff on Personal Rights, respectful communication, professional boundaries, and appropriate verbal redirection techniques. Management shall submit proof of the completed training, including the training agenda, staff sign-in sheets by the POC due date.
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This requirement was not met as evidenced by:
Based on interviews, staff acknowledged speaking inappropriately to C1 while redirecting the client. The licensee failed to ensure C1 was accorded dignity in personal relationships with staff.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: David Sicairos
LICENSING EVALUATOR NAME: Gabriela Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3