198600558-4-22-2025-28-AS-WSHO-DG7PT5-20250429113520

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198600558
Report Date: 04/22/2025
Date Signed: 04/22/2025 11:57:13 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2025 and conducted by Evaluator Glenn Trueman

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20250303082431

FACILITY NAME:	PALS EINDELIJK EL MONTE		FACILITY NUMBER:	198600558
ADMINISTRATOR:	GLORIA GALLEGOS		FACILITY TYPE:	775
ADDRESS:	11645 MCBEAN DR.		TELEPHONE:	(626) 279-1064
CITY:	EL MONTE	STATE: CA	ZIP CODE:	91732
CAPACITY:	60	CENSUS: 25	DATE:	04/22/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Program Manager Ezekiel Mesa		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff engaged in a verbal and physical altercation with client.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Glenn Trueman made an unannounced visit to the facility and was greeted by Program Manager Ezekiel Mesa and explained the reason for the visit.
The purpose of the visit is to deliver findings from the above allegation.
At today's visit LPA interviewed Program Manager Ezekiel Mesa and Staff S1-S4..
Interviews were conducted with Client's C2- C6.
Facility submitted apology letter from Client C1.
Initial visit was conducted on 03/10/2025 and the following was done:
Client 1's file was reviewed and various documents were submitted.
Program Manager Ezekiel Mesa was interviewed.
Staff Members S1-S4 were interviewed.
Staff and Client Roster were submitted.
In regards to the allegation Staff engaged in a verbal and physical altercation with client, based on interviews conducted and information gathered Client's 2-6 all stated that staff are very good and they like them.

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 04/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250303082431

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: PALS EINDELIJK EL MONTE	FACILITY NUMBER: 198600558
	VISIT DATE: 04/22/2025

NARRATIVE

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Also stated that staff have not yelled or cursed at a client and have never pushed or hit any client.
All staff interviewed stated that Client C1 was the aggressor who had gotten into Staff S2's face cursing and shoving staff S2. All said that Staff S1 was only trying to de-escalate and never yelled or pushed Client C1.
Staff S2 received an apology letter from Client C1 which LPA observed at today's visit.
It stated that Client C1 was sorry for shoving and that Staff S2 didn't deserve it.
Also said sorry to his best pal Staff S1 for swinging at him for no real reason.
It should be noted that Client C1 no longer attends Pals Day Program.
Last day was 02/27/2025.
Document from Behavioral Consultation Services states under Physical Aggression that Client C1 has a history of physical aggression toward others and may hit or threaten to hit others.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 04/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025

LIC9099 (FAS) - (06/04)

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