198600583-5-11-2026-28-AS-LHIS-DUVMCT-20260609093000

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198600583
Report Date: 05/11/2026
Date Signed: 05/11/2026 03:24:20 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/30/2025 and conducted by Evaluator Bonnie Tao

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20251230102056

FACILITY NAME:	DE LEON HOME - BELLFLOWER		FACILITY NUMBER:	198600583
ADMINISTRATOR:	MAUREEN DELEON		FACILITY TYPE:	735
ADDRESS:	10240 VAN RUITEN		TELEPHONE:	(562) 920-3241
CITY:	BELLFLOWER	STATE: CA	ZIP CODE:	90706
CAPACITY:	4	CENSUS: 3	DATE:	05/11/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Staff#2(S2) - staff in charge		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff member physically abuses residents in care.
Staff member emotionally abuses resident in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tao conducted an unannounced subsequent complaint visit to this facility. The initial visit was conducted by LPA Luis DeLeon on 01/06/2026. Upon arriving at the facility, LPA met with Staff#2 (S2) and Administrator Assistant Rana Chapkhaneh joined the visit over the phone. LPA explained the purpose of today’s visit and discussed the allegations mentioned above to staff.

The investigation consisted of clients/staff interviews and facility records review. LPA obtained client roster, staff roster, and clients’ facility files.

The investigation revealed the following:

In regards of staff member physically abuses residents in care, it was alleged that staff hit a client and forced client to eat food from the floor. Per the client interviews, three (3) out of three (3) clients interviewed could not corroborate with the allegation. (-continued on LIC 9099C-)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20251230102056

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: DE LEON HOME - BELLFLOWER	FACILITY NUMBER: 198600583
	VISIT DATE: 05/11/2026

NARRATIVE

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It revealed that staff did not hit clients or force them to eat food from the floor. Staff treated clients with respect and dignity. Per staff interviews, all four (4) out of four (4) staff interviewed could not corroborate the allegation which indicated staff did not physically abuse clients in care. Per record review, staff obtained in-service training on topics related to adult abuses and abuses reporting requirement. In addition, Regional Center conducted an investigation after the incident was reported to them and the finding of the investigation was inconclusive. Per observation, the interaction between the staff and clients were calm and peaceful during the visit. Thus, the investigation did not reveal any evidence to support the allegation that staff physically abuses clients in care.

In regards of staff member emotionally abuses resident in care, it was alleged that client did not feel safe residing at the facility. Per the client interviews, three (3) out of three (3) clients interviewed could not corroborate with the allegation. It revealed that clients felt safe residing at the facility. Per staff interviews, all four (4) out of four (4) staff interviewed could not corroborate the allegation which indicated staff did not emotionally abuse clients in care. Per record review, a client had a history of fabricating statements against staff. As mentioned above, staff obtained in-service training on topics related to adult abuses. Regional center conducted an investigation regarding this reported incident. The finding of the investigation was inconclusive. Per observation, staff treated clients nicely. Thus, emotional abuse on clients was not observe during the visits.

Based on the information obtained during the investigation, interviews with staff, clients, review of client files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above.

Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Administrator Assistant Rana Chapkhaneh. The findings were discussed and a copy of this report was provided.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026

LIC9099 (FAS) - (06/04)

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