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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600654
Report Date: 03/17/2025
Date Signed: 03/17/2025 11:41:27 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Glenn Trueman
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250312081253
FACILITY NAME:CONTINENTAL GUEST HOMEFACILITY NUMBER:
198600654
ADMINISTRATOR:RUBERTO BALUYOTFACILITY TYPE:
735
ADDRESS:15482 PASTRANA DRIVETELEPHONE:
(714) 522-3013
CITY:LA MIRADASTATE: CAZIP CODE:
90638
CAPACITY:4CENSUS: 4DATE:
03/17/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Assistant Administrator Ryan VirtucioTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff did not ensure the facility is free of bed bugs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Glenn Trueman conducted an unannounced initial complaint visit to investigate the allegation listed above. LPA met with Assistant Administrator Ryan Virtucio and explained the purpose of the visit.

The investigation consisted of the following: LPA interviewed Assistant Administrator Ryan Virtucio.
Representative from Day Program attended to by Client C1 was interviewed.
Representative from the Pest Control Company was interviewed at the facility.
Documents were submitted via e-mail notifying the Regional Center about the relocation of the clients for temporary housing.
Another e-mail was submitted which was the payment for Pest Control Services.
LPA was not allowed entry to the facility because the Pest Control Company was applying high heat treatments to the facility.
In regards to the allegation Staff did not ensure the facility is free of bed bugs, interviews conducted and






The investigation revealed the following: In regards to the allegation that "Staff have not ensured that a bed bug infestation was eradicated," it is alleged that there has been a bed bug infestation within Unit 1 of the facility that has not been resolved for a year.
Substantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20250312081253
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: CONTINENTAL GUEST HOME
FACILITY NUMBER: 198600654
VISIT DATE: 03/17/2025
NARRATIVE
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information gathered it was revealed by Assistant Administrator Ryan Virtucio, that on 03/11/25 he got a call from the Day Program regarding Client C1 arriving with bed bugs on him.
Said they picked him up immediately.
Stated they did find bed bugs in his room and in the sofa that Client C1 sits in.
He contacted the Administrator, deep cleaned and got rid of Client C1's bed.
Stated the Regional Center called and immediately relocated the clients to Doubletree hotel in Whittier until the Pest Control company gives the go ahead to come back.
Pest Control was at the facility at time of visit. Stated that they arrived at 7 and should be done by 3.
Spoke with Day Program Representative who stated that when Client C1 arrived he observed bed bug bites on his arm and legs. Said he was separated from clients and sent home immediately. Also called into the Regional Center.
Interview with Pest Control Company Representative who stated that there are heat treatments inside facility today to get rid of bed bugs and other insects. Arrived at 7 and should be completed by 3.

Based on LPA interviews conducted and information gathered, the preponderance of evidence standard has been met for the above allegation, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations Title 22, Division 6, Chapter 1 is being cited on the attached LIC9099D.

Exit interview was conducted.
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20250312081253
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: CONTINENTAL GUEST HOME
FACILITY NUMBER: 198600654
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
03/18/2025
Section Cited
CCR
80087(a)(1)
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(a) The facility shall be clean, safe, sanitary (...) (1) The licensee shall take measures to keep the facility free of flies and other insects.

This regulation is not met as evidenced by:
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Administrator is to ensure that the facility remains free of bed bugs and other insects at all times. Administrator is to email LPA the facility's plan for their pest control company going forward by the POC due date, and also email the invoice of the treatment as well to LPA once they are done.
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Based on interview and record review, LPA determined that the facility as having a bed bug infestation, which poses a potential health and safety risk to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3