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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198600915
Report Date: 10/25/2022
Date Signed: 10/25/2022 01:48:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2022 and conducted by Evaluator Wendell Smith
COMPLAINT CONTROL NUMBER: 31-AS-20221024093012
FACILITY NAME:D4, INC.FACILITY NUMBER:
198600915
ADMINISTRATOR:FRANCISCO ESPINOZAFACILITY TYPE:
735
ADDRESS:4541 N FIGUEROA STTELEPHONE:
(323) 223-1221
CITY:LOS ANGELESSTATE: CAZIP CODE:
90065
CAPACITY:100CENSUS: 96DATE:
10/25/2022
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Francisco EspinozaTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Facility staff not cleaning facility adequately.
Facility failed to maintain a comfortable temperature for residents in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced initial complaint visit to investigate the allegations above. LPA met with the administrator and explained the reason for this visit.

Facility staff not cleaning facility adequately
It is alleged that facility bathrooms are not being cleaned. LPA conducted a physical plant walk through of the facility from 10:30-11:30am. The facility consists of three (3) two (02) story buildings; (2) of the buildings located on the front of the property labeled Casa Bonita (female housing north side) and Casa Chiquita (men’s housing south side), one (01) main building located in the back of the property. There are a total of 19 bathrooms which are shared by clients. LPA observed the bathrooms to stocked and equipped with soap and paper towels. During the time of the visit LPA observed bathrooms to be clean or being cleaned by staff during the walk through. LPA also conducted interviews with clients from 12pm-1pm regarding the bathrooms being cleaned. Based on the information obtained through interviews and observation this allegation is deemed Unsubstantiated at this time.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cassandra Harris
LICENSING EVALUATOR NAME: Wendell Smith
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20221024093012
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: D4, INC.
FACILITY NUMBER: 198600915
VISIT DATE: 10/25/2022
NARRATIVE
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Facility failed to maintain a comfortable temperature for residents in care.
It is alleged that during the summer the air conditioner was broken and clients were not provided fans. LPA spoke with the administrator regarding this allegation. The front building of the facility has central air conditioning. The back building has central air conditioning on the second floor but not the first floor. However all the clients on the first floor of the back building have been provided fans. LPA conducted interviews with clients from 12pm-1pm regarding this complaint allegation. The majority of clients interviewed stated that temperature during the summer was not an issue and that they were provided fans. Based on the information obtained through interviews this allegation is deemed Unsubstantiated at this time.
Exit Interview conducted.
SUPERVISORS NAME: Cassandra Harris
LICENSING EVALUATOR NAME: Wendell Smith
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2