198600995-10-27-2025-28-AS-WSHO-DN3MTU-20251103085408

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198600995
Report Date: 10/27/2025
Date Signed: 10/27/2025 01:10:17 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2025 and conducted by Evaluator Glenn Trueman

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20251021143609

FACILITY NAME:	EASTER SEALS SOUTHERN CALIFORNIA NORWALK		FACILITY NUMBER:	198600995
ADMINISTRATOR:	SANKA, DIANE F		FACILITY TYPE:	775
ADDRESS:	13901 S PIONEER BLVD		TELEPHONE:	(562) 868-7410
CITY:	NORWALK	STATE: CA	ZIP CODE:	90650
CAPACITY:	30	CENSUS: 30	DATE:	10/27/2025
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Administrator Angelica Real		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Due to staff neglect, client sustained injuries

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Glenn Trueman conducted the “Initial 10-Day” visit to the facility to ascertain information pertaining to the above-mentioned allegation and to establish the validity of the complaint. LPA met with Administrator Angelica Real who allowed entry into the Day Program
At today's visit LPA interviewed the Administrator, Staff S1- S3 and Client's 2-9. Client C1 has not been at the Day Program since 10/22/25.
Staff and Client Roster were submitted.
File of Client C1 was reviewed and Physician's Report, Admissions Agreement and Individual Program Plan IPP were submitted.
In regards to the allegation Due to staff neglect, client sustained injuries, based on interviews conducted and information gathered Client's C2-C9 all stated that the staff are great.
Also stated the coaches are very nice and understand them.
All said it is a happy place to come to and that staff has never done anything bad. Have not hit, pushed or yelled at clients.Administrator stated that Easter Seals did their investigation and it was Unsubstantiated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:	DATE: 10/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20251021143609

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: EASTER SEALS SOUTHERN CALIFORNIA NORWALK	FACILITY NUMBER: 198600995
	VISIT DATE: 10/27/2025

NARRATIVE

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Stated that staff had not observed any falls and no behaviors.
Said there was an incident in which Client C1 was squeezing Capri Sun drink and since it was spraying all over Staff S3 went to grab the drink and Client C1 bit S3 and broke the skin. S3 was sent to their clinic Cocentra. Staff said he was good the rest of the way.
Stated that at 8PM mom of Client C1 texted with marking's on the inside of the biceps.
Staff told her that they had not observed marking's.
Also spoke with transportation company to see if they were putting the gait belt on correctly.
Next morning took photos of the arm and stated it looked like marking's caused by Client C1 leaning all his weight on to the Connect 4 game.
LPA observed pictures that did not contain bruises and observed very lite colored marking's.
Also stated Easter Seals does not provide the transportation.
Spoke with Staff S1 who stated sometimes Client C1 slides out of his wheelchair and also has physically aggressive behaviors of biting, scratching and kicking where C1 has gotten marking's on his legs.
Spoke with S2 who stated that S3 went to grab C1's drink and that C1 then bit S3.
Said C1 was fine for the rest of the day.
Spoke with Staff S3 who stated that C1 had once slapped her in the face.
Stated that C1 was leaning on the game Connect 4 and was squeezing his Capri Sun and it was spraying all over. Said when she went to grab it C1 bit her.

It should also be noted that results of the findings were Unsubstantiated by the Harbor Regional Center.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:	DATE: 10/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2025

LIC9099 (FAS) - (06/04)

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