198601003-2-12-2026-11-AS-JHAD-DRLU8T-20260224142203

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601003
Report Date: 02/12/2026
Date Signed: 02/12/2026 03:09:26 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2026 and conducted by Evaluator Perry Scott

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260206104256

FACILITY NAME:	ECF, ERAS HOUSE 2		FACILITY NUMBER:	198601003
ADMINISTRATOR:	DAN R. BOYLE		FACILITY TYPE:	735
ADDRESS:	4215 KEYSTONE AVENUE		TELEPHONE:	(310) 838-1109
CITY:	CULVER CITY	STATE: CA	ZIP CODE:	90230
CAPACITY:	6	CENSUS: 4	DATE:	02/12/2026
		UNANNOUNCED	TIME BEGAN:	09:51 AM
MET WITH:	Susana Analco		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff does not ensure resident's medications are administered in a timely manner.
Staff speak to resident in an inappropriate manner.
Staff do not accord resident privacy.

INVESTIGATION FINDINGS:

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On 2/12/26, at 9:30am, the department conducted an initial complaint visit to the facility and was greeted by Susana Analco, Qualified Intellectual Disability Professional and Nicole Porter, Administrator. The department explained the purpose of this visit is to gather information about the complaint, gather facility files, interview staff and clients, and deliver findings for the allegations mentioned above.

The investigation consisted of the following: The department investigated the allegations mentioned in this complaint and conducted interviews with staff (S1-S5) and clients (C1-C4). The department received the following facility documents: Resident Roster (Date: No Date), Staff Roster (Dated: No Date), and ID Emergency Face Sheets from clients (Dated: No Date) from the facility.

The investigation revealed the following: Allegation#1- Staff does not ensure resident's medications are administered in a timely manner.

Report Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Perry Scott
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260206104256

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: ECF, ERAS HOUSE 2	FACILITY NUMBER: 198601003
	VISIT DATE: 02/12/2026

NARRATIVE

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The details of the complaint alleged that the facility staff does not dispense all residents’ medication at the same time and make other residents wait. On 2/12/2026, from 10:00am-2:00pm, the department interviewed staff (S1-S5) and clients (C1-C4) regarding the allegation. 5 of 5 staff denied the allegation that Staff does not ensure resident's medications are administered in a timely manner. All staff stated that medications are always given in a timely manner. They state that medications are given at 8am, 5pm, and at bedtime. They also stated that they have a hard time with one client because that client likes to talk on the phone at med-time and likes to make staff wait while they finish talking on the phone. But they ensure that all clients do get their medication and it is never given later than prescribed.

The department interviewed clients (C1-C4) about the allegation and 3 of 4 clients that were interviewed stated that they do get their medications in a timely manner and are satisfied with the care and supervision provided by the staff.

The department reviewed the medication administration record and observed that all clients have received all medications prescribed and have not missed any due to staff tardiness, according to records observed.

Based on interviews and records reviewed, there is insufficient evidence to support the allegation that the Staff does not ensure resident's medications are administered in a timely manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Allegation#2- Staff speak to resident in an inappropriate manner.

The details of the complaint alleged that the facility staff mimics, demeans, and belittles clients in care. On 2/12/2026, from 10:00am-2:00pm, the department interviewed staff (S1-S5) and clients (C1-C4) regarding the allegation. 5 of 5 staff denied the allegation that Staff speak to resident in an inappropriate manner. All staff stated that they do not speak to the clients inappropriately. They stated that they always speak to the clients with respect but added that sometimes when clients may be putting themselves in danger, they may speak firmly to get their attention but never in a rude way.

The department interviewed clients (C1-C4) about the allegation and 3 of 4 clients that were interviewed stated that the staff have not spoken to them in an inappropriate manner.

Based on interviews, there is insufficient evidence to support the allegation that the Staff speak to resident in an inappropriate manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Report Continued on LIC9099-C

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Perry Scott
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260206104256

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: ECF, ERAS HOUSE 2	FACILITY NUMBER: 198601003
	VISIT DATE: 02/12/2026

NARRATIVE

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Allegation#3- Staff do not accord resident privacy.

The details of the complaint alleged that the facility staff interrupts clients’ personal conversations and interjects their opinion without being invited into the conversation causing client to feel they have no privacy. On 2/12/2026, from 10:00am-2:00pm, the department interviewed staff (S1-S5) and clients (C1-C4) regarding the allegation. 5 of 5 staff denied the allegation that Staff do not accord resident privacy. All staff stated that they always give the clients privacy when they’re on the phone, having visitors, or just want to be alone. They stated that clients can visit with guests in their room, in the back area, or any part of the facility. No one has ever denied them their privacy, staff stated.

The department interviewed clients (C1-C4) about the allegation and 3 of 4 clients that were interviewed stated that the staff do give them privacy in the facility and do not have any problems with privacy.

Based on interviews, there is insufficient evidence to support the allegation that the Staff do not accord resident privacy. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

No citations were issued.

An exit interview was conducted with Susana Analco, Qualified Intellectual Disability Professional, and a hard copy of this Complaint Investigation Report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Perry Scott
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

LIC9099 (FAS) - (06/04)

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