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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198601069
Report Date: 08/19/2025
Date Signed: 08/19/2025 11:38:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2025 and conducted by Evaluator Glenn Trueman
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250815142441
FACILITY NAME:BONNIE'S GUEST HOUSE INC.FACILITY NUMBER:
198601069
ADMINISTRATOR:ALVARADO, DESIREEFACILITY TYPE:
735
ADDRESS:135 NORTH BONNIE AVENUETELEPHONE:
(626) 440-0494
CITY:PASADENASTATE: CAZIP CODE:
91106
CAPACITY:14CENSUS: 14DATE:
08/19/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Staff S1TIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Facility staff do not ensure that residents are able to use the washing machine unhindered?
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Glenn Trueman conducted an unannounced initial complaint visit to investigate the above allegation. LPA met with Staff S1 and explained the purpose of the visit.
Shortly thereafter Administrator Desiree Alvarado arrived.

The investigation consisted of the following: LPA obtained and reviewed the staff & resident rosters, and Client (C1's) file such as: Face Sheet, Physician's Report and Appraisal/Needs and Services Plan. LPA interviewed the Administrator, Staff (S1) and Clients (C1) - Client (C5).
Tour of the laundry room was conducted.

The investigation revealed the following: In regards to the allegation Facility staff do not ensure that residents are able to use the washing machine unhindered?, based on interviews conducted and information gathered Client C1 stated that dirt has not been seen, but the clothes don't seem fresh.
Stated it is not the facility's fault.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250815142441
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: BONNIE'S GUEST HOUSE INC.
FACILITY NUMBER: 198601069
VISIT DATE: 08/19/2025
NARRATIVE
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Interviews with Client's C2-C5 who all stated they have not observed dirt while doing their laundry.
All stated there is an assigned day for each person and there are 2 each day doing laundry.
Said the place is clean.
During tour of the laundry room LPA observed the washer and dryer to be clean and also the lint protector for the dryer was clean.
Review of Appraisal/ Needs and Services Plan dated 1/22/25 listed under Background Information states that Client C1 has struggled hearing voices and accuses roommate of imaginary actions and becomes very aggressive
Interview with Administrator who stated that Client C1 goes through this pattern a couple of times a year.
Said no one has put dirt in the washer or dryer.
Stated Client C1 even called police that there is dirt.
Interview with Staff S1 who stated that Client C1 has had many complaints.
As a protective measure she cleans the washer and dryer with bleach and soap 3x a week.
Said Client C1 calls the police often and that there has not been any dirt in the washer and dryer.
Also stated that clients do laundry 2 per day and there has not been anyone else having this issue.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2