198601069-3-3-2026-28-AS-RORN-DS3TJJ-20260311144626

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601069
Report Date: 03/03/2026
Date Signed: 03/03/2026 01:15:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2026 and conducted by Evaluator Erik Zaragoza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260224152417

FACILITY NAME:	BONNIE'S GUEST HOUSE INC.		FACILITY NUMBER:	198601069
ADMINISTRATOR:	ALVARADO, DESIREE		FACILITY TYPE:	735
ADDRESS:	135 NORTH BONNIE AVENUE		TELEPHONE:	(626) 440-0494
CITY:	PASADENA	STATE: CA	ZIP CODE:	91106
CAPACITY:	15	CENSUS: 15	DATE:	03/03/2026
		UNANNOUNCED	TIME BEGAN:	10:14 AM
MET WITH:	Silvina Gomez - Caregiver		TIME COMPLETED:	01:29 PM

ALLEGATION(S):

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Staff did not provide resident with adequate laundry services

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Erik Zaragoza conducted an unannounced initial complaint visit to address the allegation listed above. LPA met with DSilvina Gomez, caregiver for the facility, and explained the purpose of the visit. Administrator Desiree Alvarado was notified of the visit by phone call.

The investigation consisted of the following: LPA Erik Zaragoza conducted a tour of the facility, interviewed Staff #1 - 3 (S1 - S3), Clients #1 - 6 (C1 - C6) and also reviewed the appraisal and the physician's report for C1.

The investigation revealed the following: In regards to the allegation that "Staff did not provide resident with adequate laundry services," it is alleged that staff are throwing dirt into the washer or dryer while C1's clothes are washing, which causes their clothes to remain dirty after washing.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260224152417

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: BONNIE'S GUEST HOUSE INC.	FACILITY NUMBER: 198601069
	VISIT DATE: 03/03/2026

NARRATIVE

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During interviews with the clients, five (5) out of six (6) did not corroborate the allegation. One client stated that they have not had their laundry come back dirty after using the washer and dryer in the facility. Another client interviewed also stated that their laundry comes back clean every time they use the washer and dryer. During interviews with the staff, none of them corroborated the allegation. One staff interviewed stated that they ensure that the washer and dryer are always clean by utilizing bleach to make sure that clothing and blankets do not come back dirty. Another staff also stated that no one in the facility is adding dirt into the laundry when clients beddings and clothes are being washed. During a tour of C1's room, LPA did not observe any dirt or stains on the bedsheets for the client.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was emailed to Administrator due to LPA having printer problems.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026

LIC9099 (FAS) - (06/04)

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