198601069-3-27-2026-28-AS-LHIS-DTKMMU-20260428094427

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198601069
Report Date: 03/27/2026
Date Signed: 03/27/2026 11:58:31 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Noemi Galarza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260326145025

FACILITY NAME:	BONNIE'S GUEST HOUSE INC.		FACILITY NUMBER:	198601069
ADMINISTRATOR:	ALVARADO, DESIREE		FACILITY TYPE:	735
ADDRESS:	135 NORTH BONNIE AVENUE		TELEPHONE:	(626) 440-0494
CITY:	PASADENA	STATE: CA	ZIP CODE:	91106
CAPACITY:	15	CENSUS: 14	DATE:	03/27/2026
		UNANNOUNCED	TIME BEGAN:	09:31 AM
MET WITH:	Desiree Alvarado, Administrator		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff did not provide resident with adequate laundry services.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint visit to investigate the above allegation. The purpose of the visit was discussed with caregiver staff. Administrator Desiree Alvarado arrived later.

The investigation consisted of: An inspection of the indoor and outdoor physical plant was completed; with special focus on laundry area, resident clothes, and bedding. Residents (R1 - R8) and staff (S1-S3) were interviewed. Copies of Laundry Schedule, LIC 500 Personnel Report, resident roster, and R1's Identification and Emergency Information, Physician's Report, and Appraisal Needs/Services Plan was reviewed/obtained.

*Report continues next page.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260326145025

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: BONNIE'S GUEST HOUSE INC.	FACILITY NUMBER: 198601069
	VISIT DATE: 03/27/2026

NARRATIVE

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Allegation: Staff did not provide resident with adequate laundry services. It is alleged that a staff person told resident (R1) that they were washing the bedsheets with dirt and the bedding is not clean and does not feel clean. A total of eight (8) residents were interviewed. Resident (R1) stated that someone is throwing dirt on their laundry loads. All other 7 residents interviewed said they have no issues with laundry or cleanliness of washer and dryer machines. The residents stated they wash their own clothes and are assigned a week day to do their laundry. All staff interviewed denied the allegation. Staff interviews revealed that resident (R1's) mental health appears to be deteriorating because the resident is fixated on laundry and alleged dirt in laundry machine and clothes/bedding. According to staff, residents are encouraged to wash their own clothes weekly and are assigned a laundry day. If and when a resident is unable to wash their own clothes staff assist with washing their clothes. Housekeepers wash bedding and sheets for residents. Staff stated they ensure the washer and dryer are maintained in good order and are clean. Staff place a "refresh" tablet in the washing machine every other week. Resident (R1's ) laundry day is on Fridays. During today's visit, R1 was observed washing and sitting next to the laundry machine. LPA inspected the washer and dryer and determined they are in good condition and clean and reviewed the Laundry Schedule. Resident rooms were inspected. Bedding and clothes appeared clean. Therefore, the allegation cannot be supported.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview conducted with Administrator Desiree Alvarez. A copy of the report was issued.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

LIC9099 (FAS) - (06/04)

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