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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198601353
Report Date: 02/07/2024
Date Signed: 02/07/2024 03:24:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2024 and conducted by Evaluator Wendy Gibbs
COMPLAINT CONTROL NUMBER: 11-AS-20240202114710
FACILITY NAME:BRIGHTER OUTLOOK, INC.FACILITY NUMBER:
198601353
ADMINISTRATOR:HAI NGUYENFACILITY TYPE:
735
ADDRESS:18014 S ARDATH AVENUETELEPHONE:
(310) 630-0867
CITY:TORRANCESTATE: CAZIP CODE:
90504
CAPACITY:5CENSUS: 4DATE:
02/07/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Meloniejoy SuarezTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff do not follow infection control practices
INVESTIGATION FINDINGS:
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On 02/07/24, Licensing Program Analyst (LPA), Wendy Gibbs, conducted a complaint visit to the facility listed above. During today’s visit LPA met with Manager, Meloniejoy Suarez, and the purpose of today’s visit was explained.

During today’s visit, LPA toured the facility, interviewed Staff (S1-S3), and received and reviewed documents pertinent to the investigation. The documents received and reviewed include the Staff Roster, Resident Roster, Infection Control Plan, Client Face Sheet, Client Development Evaluation Report and Special Incident Report (SIR).

The investigation revealed the following:

Continued on LIC9000-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20240202114710
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHTER OUTLOOK, INC.
FACILITY NUMBER: 198601353
VISIT DATE: 02/07/2024
NARRATIVE
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Allegation: Staff do not follow infection control practices.
Allegation alleges that Clients (C1-C3) had tested positive for Covid-19, were not quarantined, additional Personal Protective Equipment (PPE) were not provided by owner, and cases were not submitted to Community Care Licensing (CCL).

Upon arrival to the facility, one Client were leaving for day program and was observed wearing a mask. Staff (S2 and S3) were leaving for an outing with Clients (C3 and C4) and they were all observed wearing masks. LPA observed when Clients returned from outing and day program Client washed hands and changed clothes. During the tour of the facility LPA observed a sanitizing station in the living room that has hand sanitizer, gloves, thermometer, and masks available. LPA observed a 30-day supply of PPEs stored in the garage and an additional 30-day supply inside the facility that was used for their carts. Supplies observed include gowns, gloves, hand sanitizer, and N95 masks. During interviews with Staff (S1-S3) three (3) out of three (3) stated when clients tested positive, they were quarantined, staff followed the Infection Control Plan, increased cleaning, and they had enough PPEs. During document review, LPA reviewed the SIR and observed a report regarding the positive Covid-19 cases were reported to CCL on 01/17/24.


During the course of the investigation, LPA was unable to find any evidence supporting the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the above allegation did or did not occur, therefore the allegation is unsubstantiated

During today's visit, LPA did not observe or cite any deficiencies.

An exit interview was conducted and a copy of this report was provided.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2