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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198601446
Report Date: 06/10/2025
Date Signed: 06/10/2025 05:22:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2025 and conducted by Evaluator Cynthia D Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250606122744
FACILITY NAME:GATEWAYS NORMANDIE VILLAGE EASTFACILITY NUMBER:
198601446
ADMINISTRATOR:ALEJANDRO ROJASFACILITY TYPE:
735
ADDRESS:1355 SOUTH HILL STREETTELEPHONE:
(213) 389-5820
CITY:LOS ANGELESSTATE: CAZIP CODE:
90015
CAPACITY:60CENSUS: 52DATE:
06/10/2025
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Beth Welch, Program DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff confined client to the facility.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Cynthia Chan and Elena Mallett conducted the complaint investigation for the allegation listed above. LPAs arrived unannounced and met with the Program Director, Beth Welch. The purpose of the visit was explained.

LPAs obtained copies of the staff and client rosters. Interviews were held with the Administrator, Staff #1-#6, and Clients #1-#5.

The investigation revealed the following:
Allegation – Staff confined client to the facility. It is alleged that staff confine the clients to the facility for 30 days when they do not comply with drug testing or if clients fail the drug test. LPAs interviewed Staff and Clients regarding this allegation.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Cynthia D Chan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250606122744
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: GATEWAYS NORMANDIE VILLAGE EAST
FACILITY NUMBER: 198601446
VISIT DATE: 06/10/2025
NARRATIVE
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Per the administrator and staff interviewed, they stated that drug tests are given to random clients once a month and when they appear to be off baseline upon returning to the facility from an outing. They stated that all clients are aware of this random drug testing upon admission, and it is written on their admission agreement. Staff stated the clients are given as much time to provide a urine sample for the drug test. Clients are monitored by staff and are provided with water to intake to collect the urine. For Client #1 (C1), Staff stated that client was given as much time to urinate, however, C1 eventually gave up and refused to provide a sample. Staff explained to the client the possible outcome of non-compliance and C1 understood. C1 was given a 30-day house restriction, which indicates that the client is unable to go out in the community. Although the client was given the restriction, client was not told they must stay in the facility. They are reminded of the house restriction, but can choose to leave the facility if they wish. LPA interviewed Clients #1 - #5, and they stated they are not forced to remain in the facility. The facility is unlocked from the inside, and they can walk out if they want.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with B. Welch. A copy of this report, along with the appeal rights, was provided.
NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Cynthia D Chan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2